We spoke to Tance at Metal Unlimited about ShippingEasy and this is what he had to say…
What is the biggest benefit of using ShippingEasy?
Since we switched to ShippingEasy, these benefits have made the biggest difference for us:
- Time savings: The largest benefit for us is the amount of time we save and how that translates into our being able to get more work done in fewer person-hours. ShippingEasy saves us thousands of dollars per month in labor expenses related to shipping order entry employees. Order batching specifically saves us a ton of time by allowing us to ship order of one box size at a time.
- Postage savings: We do save on postage. The Endicia program was very helpful.
- Customer service: Both the phone and chat channels are quick to respond and helpful. We’ve never had a bad experience with ShippingEasy’s Customer Service.
- Saved Selections: We recently started using the Saved Selection feature so that each time the shipper has a boxed order to ship, they simply type in the order number and select one of the saved selections and it generates a label. This has saved us from having to hire another employee—which means it’s had a huge positive financial impact for a company of our size!
What shipping solution did you use before ShippingEasy?
Before we switched to ShippingEasy, we were using the UPS website and manually entering the information for each and every shipment. We were literally typing in each name, address, weight, measurement, etc. It was very time-consuming. We knew that with our growth we needed to find an automated system to streamline the label-creation process! Two of our other vendors recommended ShippingEasy to us.
What is your favorite feature in ShippingEasy?
Definitely the batch feature. Being able to batch up to 200 orders at a time really makes shipping large numbers of boxes easy. Since we currently ship 300-400 per day, the time savings is huge! ShippingEasy has saved us thousands of dollars that we’ve used to further grow and invest in our business! I would tell anyone considering ShippingEasy that it will quickly become a tool that they can’t do without in their daily business activities. Also, the quality of customer service provided by the companies we partner with is critical to us, and ShippingEasy gets my highest praise in this area.
A little bit about Metal Unlimited…
Metal Unlimited sells personalized metal and wood home decor items. If you’re interested in learning more, visit their website.