Shipping Unboxed: FAQs about UPS and UPS One Balance

By Baillee Perkins
Jun 10, 2022
Grab the answers to all of your FAQs about UPS with our blog!

If your customer were to ask you if you could reroute their UPS shipment, would you know how to help them? Say you’re getting ready for the holiday shipping season. Would you know what someone meant by a UPS shipping cutoff date? If you don’t know the answers to these questions, it’s okay! With the second blog in our Shipping Unboxed series, we’re answering some of the most commonly asked questions about UPS/UPS One Balance for you. 

Check out the first entry in our Shipping Unboxed series – Shipping Unboxed: FAQs about USPS !

Question Quick Jump

  1. What is ShippingEasy UPS One Balance?
  2. How do I connect my personal UPS account to my ShippingEasy account?
  3. What are UPS holidays?
  4. What are UPS shipping cutoff dates?
  5. How do I file a claim with UPS and/or UPS One Balance?
  6. What are UPS Guaranteed Services?
  7. How do I schedule a UPS One Balance pickup?
  8. What is UPS Declared Value?
  9. Where can I find UPS One Balance adjustments in my ShippingEasy account?
  10. How do I dispute UPS One Balance adjustments?
  11. What are some specialty items I can ship with UPS?
  12. Where can I find UPS supplies?
  13. Can I reroute a UPS package?
  14. Does UPS have international shipping options?
  15. What are UPS Access Points?

What is ShippingEasy UPS One Balance?

UPS One Balance is a carrier option in your ShippingEasy account where you can save up to 86% off daily rates (international services), up to 69% for UPS 2nd Day Air service, and up to 55% off UPS Ground shipments. What a deal! 

How do I connect my personal UPS account to my ShippingEasy account?

Great question! To connect your UPS account to your ShippingEasy account, you’ll go to Carrier Services > Connect UPS. Once you hit the connect button, you’ll follow a few simple steps to connect your account, and you’ll be using your personal UPS account in no time. 

What are UPS shipping cutoff dates?

UPS shipping deadlines are the last possible day you’re able to ship with a service, so it’ll get to your destination before the holiday season (your niece will love her new stuffed animal, especially if it’s on time). 

How do I file a claim with UPS and/or UPS One Balance?

This one is a two-parter! If your package was shipped with your personal UPS account, you’ll file your claim with UPS directly. However, if your package was shipped using UPS One Balance, you’ll fill out a form, and our team will reach out to UPS on your behalf. 

What are UPS Guaranteed Services?

UPS Guaranteed Services are Next Day Air and Worldwide services with a guaranteed delivery timeframe. If your package isn’t delivered in that timeframe, and the service failure was in UPS’s control*, as long as you fill out and submit a form to our team within 15 days for UPS One Balance, you’re eligible to apply for a refund or credit. If your package was sent through UPS, you’ll need to reach out to them directly.

*If the package wasn’t delivered on time due to things like a weather event, UPS won’t able to offer a refund.

Learn more about filing claims in How to File an Insurance Claim with USPS, UPS, and FedEx .

How do I schedule a UPS One Balance pickup?

Currently, you can schedule pickups for UPS One Balance shipments in your ShippingEasy account by going to Shipment History > End of Day Tasks > UPS – One Balance Pickup Request > Select the day of your pickup > Select your timeframe > Schedule Pickup. These pickups are $3.80 each, and this charge will be automatically taken out of your One Balance account. 

Also, these pickups will need to be scheduled individually, each day. If you’re using your personal UPS account for your shipments, you can drop these shipments off at a UPS location for no charge. 

What is UPS Declared Value?

UPS Declared Value is liability coverage for your packages that are worth up to $100. If you don’t add any additional declared value, UPS’s max liability coverage is $100. You have the option to purchase more declared value for your UPS shipments by clicking on your Order Number > Check Add Additonal Insurance > Select UPS Declared Value > Type in the amount of Declared Value you’d like to purchase.  

UPS One Balance shipments aren’t eligible for additional UPS Declared Value over the included $100. But, you can add additional insurance to these shipments with Shipsurance

Define your small business with our Small Business Shipping Terms !

Where can I find UPS One Balance adjustments in my ShippingEasy account?

We’ve got you! To view your UPS One Balance adjustments, you’ll go to Carrier Funds > Online Reports > Change the report type to Transactions. This will show you all of your UPS One Balance adjustments by date. 

How do I dispute UPS One Balance adjustments?

Our award-winning Support team has you covered! To begin this process, you’ll reach out to [email protected]. The only big thing to note is UPS One Balance adjustments can only be disputed within 90 days of your shipment’s delivery date. 

Where can I find UPS supplies?

You can order free UPS supplies from UPS directly by signing up for a free account

Can I reroute a UPS package?

While it isn’t guaranteed your package can be rerouted, you can fill out a form for our team for UPS One Balance packages. For packages sent through your personal UPS account, you’ll follow their delivery intercept process

Does UPS have international shipping options?

Yes! The correct customs forms for these international shipments need to be created, printed, and attached to your shipments for UPS One Balance shipments. And, UPS One Balance shipments have the option for these international services: 

  • Worldwide Express
  • Worldwide Express Plus
  • Worldwide Saver
  • Worldwide Expedited
  • UPS Standard to Canada
  • UPS Standard to Mexico

What are UPS Access Points?

UPS offers an industry-leading network of more than 22,000 UPS Access Point® locations to pick up or drop off packages. They’ve also created the awesome graphic below to explain how they work.

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Baillee Perkins

Baillee Perkins is a writer of shipping by day and pop culture by night, so her Google search history is an actual nightmare.

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