Shopify & ShippingEasy | ShippingEasy

Shopify & ShippingEasy

Frequently Asked Questions

 

 

How does the ShippingEasy/Shopify integration work?

Shopify stores integrate directly with ShippingEasy. ShippingEasy will automatically send queries to read the orders from your Shopify account and then load them into our application. Once shipped, shipment data will be sent back to your Shopify store. For more information, check out our knowledge base.

 

Can I change my plan at any time?

You can upgrade your account at any time from your Settings. The additional cost of a higher plan is billed pro-rata based on the remaining days in your billing cycle. Downgrades go into effect at the end of the current billing period (e.g. you get the benefits of the higher volume threshold until the next monthly cycle begins).

 

Can I cancel my account?

Yes. There is no contract of any kind and no obligation. A plan cancellation goes into effect at the end of the current billing period.

 

Do I have to enter my credit card at sign up?

ShippingEasy offers a 30-day free trial, so payment is not required to get started. A credit card will need to be added so that you can pay for postage through our app when printing labels, even during your free trial. If you use UPS and FedEx only, you will be invoiced directly via these carriers, per usual.

 

What happens if I go over my shipment limit?

We will automatically upgrade you to the next highest plan level. Contact customer support if this happens for help and assistance.

 

I have to pay for ANOTHER monthly service?

For most online sellers, ShippingEasy more than pays for itself through the discounted USPS rates provided. In other words, our paid plan customers make up the cost of the monthly subscription through postage savings and usually even more. Plus, you get the bonus of getting a risk-free 30-day free trial.

 

I live outside of the USA, can I still use ShippingEasy?

At this stage ShippingEasy is for shipments originating in the USA. Merchants can purchase and print labels anywhere in the world with any destination address, but the address of origin/ship-from must be from the United States.