Integration with other platforms
Given the shipping platform’s central role in the eCommerce ecosystem, it needs to integrate with the ecosystem’s many other software components. The following table discusses each of these components and the shipping platform’s integration goals related to each:
Selling Platform
- Seamless order download to shipping solution with all details relevant to shipping (order details, order status, item descriptions including color/sizes, item weight, customer/gift/internal notes, requested shipping service)
- New items included in an order are populated automatically to product catalog in shipping solution
- Real-time order status updates and shipping tracking information back to store
Accounting
- Write order data from shipping solution into your accounting software to create financial transactions; typically select from:
- Sales Receipts
- Sales Orders
- Sales Invoices
- Order detail syncs to accounting solution from shipping solution, including: Customer Name, Address, Email, Order Number, Product Line Items, Order Date, Date Paid, Order Total, Shipping Cost
Inventory
- Negates the need to integrate individual store(s) with shipping solution—order data is pulled directly from inventory solution
- Automatically read and download designated orders from your inventory solution to your shipping solution
- Map order status from inventory to appropriate status in your shipping solution
- Update inventory solution with status updates and shipment tracking number in real time
Electronic Data Interchange (EDI)
- Seamless order download to shipping solution with all details relevant to shipping (order details, order status, item descriptions including color/sizes, item weight, customer/gift/internal notes, requested shipping service)
- New items included in an order are populated automatically to product catalog in shipping solution
- Real-time order status updates and shipping tracking information back to EDI solution
Point of Service
- Shipping solution enables seamless Comma Separated Value (CSV file) upload of POS orders that require shipping
- CSV Upload process supports one-time mapping that is saved and enables one-click upload after set up
- Though limited today, as demand for a direct integration grows, leading shipping solutions will integrate directly with leading POS systems
Customer Relationship Management
- Orders download from CRM to shipping solution automatically
- Shipping solution uploads the status, shipping method and tracking information back to CRM system in real time
Order Management
- Seamless order download to shipping solution with all details relevant to shipping (order details, order status, item descriptions including color/sizes, item weight, customer/gift/internal notes, requested shipping service)
- New items included in an order are populated automatically to product catalog in shipping solution
- Real-time order status updates and shipping tracking information back to order management system
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