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Know more. Sell more.

Manage and understand every customer interaction. Design campaigns that lead to repeat purchase. Arm yourself with detailed information on purchase history and buying preferences.

Customer Management with ShippingEasy

Centralize and manage key customer, purchase and campaign efforts. All right here.

Multi-Channel Customer Mgmt

Multi-Channel Customer Mgmt

Every customer purchase and interaction in a single system. Understand shopping behavior and leverage to sell more across all channels. Segment by total order value, purchase frequency, geo and more.

Customer Service & Support

Customer Service & Support

Tools to help you organize, respond and care faster and better. Arm your team with all the information they need to answer questions, resolve issues, view and add internal notes and track the history.

Email Marketing Campaigns

Email Marketing Campaigns

Comprehensive campaign management tools with pre-loaded and customizable templates, list segmentation, open rates and success tracking in real time. Schedule a series with automated triggers.

Customer Management for eCommerce

Grow your online business with built in CRM and marketing tools (yep, all available within ShippingEasy)

CUSTOMER MANAGEMENT

Complete View of Every Customer

  • Key contacts and activity history at your fingertips
  • View of all customers communications | emails
  • Add tags, internal notes and discussions
  • Automated purchase updates to customer record
  • Automated email tracking updates to customer record
  • View full Customer Management feature list

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CUSTOMER SEGMENTATION

Simple but Powerful Segmentation

  • Filter customers by purchase frequency, geo
  • Tag customers by lifetime value or other
  • View customers impacted by on-hold SKUs
  • Group customers by just about anything!
  • THEN, send that group a targeted email campaign

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EMAIL MARKETING w/ BEAUTIFUL TEMPLATES

Creative Campaigns for Your Brand and Product Lines

  • Predesigned, beautiful templates – every bit of professionalism you insist on
  • OR, customize a template from scratch
  • OR, drag, drop, tweak, add copy
  • No matter your preference, you will have great looking email campaigns

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EMAIL CAMPAIGN MANAGEMENT

Deliver it, track it, add it

  • Reliable, best in class email deliverability
  • Real time monitoring of delivery, opens and clicks
  • Easily compare campaign stats and isolate best practice
  • Campaigns and reporting automatically added to customer records
  • View full Email Campaign Management feature list

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LIST MANAGEMENT (unlimited subscribers)

Create, Manage and Leverage Customer Lists

  • Build a list of customers in common; for example:
    • First time buyers
    • Bargain hunters
    • Lapsed customers
  • Alternatively, group influencers, sponsors or members as a list
  • View, manage and edits lists in real time
  • Unlimited subscribers, unlimited lists – all included
  • MARKET to lists! That is the point. We give you all those tools, too.

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CUSTOMER ORDER MANAGEMENT

Order | Shipment Event Monitoring

  • View consolidated purchase history per customer
  • Drill down on individual orders for details
  • Up to the second information in a single click
  • Email updates directly from the customer record

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