Customer Management allows you to organize and segment all of your customers’ contact and purchase history, then easily act on those insights by setting up one time or automated marketing emails to help generate reviews, automate product follow ups, get repeat customers, and drive more orders.
Centralize and manage key customer, purchase and campaign efforts. All right here.
Gain full customer insights and get the complete picture of your customers and their shopping behavior. Then leverage that data to make business decisions, enhance your overall marketing, and send email campaigns - boosting sales across all of your channels.
Whether you’re looking to automate your product follow-ups, send back-in-stock messages, or resolve issues - we’ve got you covered. Not only can you email customers directly from their order details, you can also add notes and see a full issue history.
Use simple drag-and-drop tools to create powerful, one-time or automated email marketing campaigns based on customer behavior and order history. Drive more orders, re-activate old buyers, and turn those first-time shoppers into repeat customers.
Customer Management for eCommerce
Grow your online business with built in CRM and marketing tools (yep, all available within ShippingEasy)
AUTOMATED EMAIL CAMPAIGNS
As orders and shipments are processed, ShippingEasy can act on your customer data, hands-free, to automatically send marketing emails.
Generate product reviews – linked directly back to items in the order
Upsell related products – based on items in the order
Offer deals and coupons – based on total order value or items purchased
Win back customers – based on inactive status
Complete View of Every Customer
Key contacts and activity history at your fingertips
View of all customers communications | emails
Add tags, internal notes and discussions
Automated purchase updates to customer record
Automated email tracking updates to customer record