A message from our partners at USPS: The Postal Service wants to let SMBs know that we care about their business during this hardship by promoting our Free services and tools like:
- Informed Delivery - Digitally preview your mail and manage your packages scheduled to arrive soon! Informed Delivery allows you to view greyscale images of the exterior, address side of letter-sized mailpieces and track packages in one convenient location. To sign up, visit the Informed Delivery page.
- Free Shipping Supplies - Order free Priority Mail and Priority Mail Express supplies to send care packages to loved ones. To order, visit the USPS store.
- Free Package Pickups - Just place your USPS packages on your doorstep and we'll come pick them up for free during regular delivery. To schedule, visit the Schedule Pickup page.
Domestic Shipping Updates
Effective April 17, 2020 The Postal Service’s flagship Priority Mail Express service, which guarantees overnight service, will not change.
Service commitments for local 1-day Priority Mail will not change.
Priority Mail’s two and three day service commitments now will be extended to three and four days respectively. Customers will continue to receive end-to-end visibility and improved product tracking, as well as up to $50 in free insurance.
With the extra day extension, customers should expect delivery using Priority Mail Open and Distribute (PMOD) to range from two to four days nationwide.
First-Class Package Service (FCPS) two and three day service commitments will also be extended to three and four days respectively.
International Shipping Updates
The Postal Service is currently unable to accept items destined for the below affected countries at any Post Office® or postal facility location until further notice.
Customers are asked to refrain from entering items addressed to any of the below countries into the USPS system. The below list of destinations are suspended as of April 14, 2020:
- Cayman Islands
- Cook Islands
- Costa Rica
- Democratic Republic of the Congo
- Equatorial Guinea
- French Guiana
- French Polynesia
- Ivory Coast
- Netherlands Antilles
- New Guinea
- Norfolk Island
- Papua New Guinea
- Republic of the Congo
- Sierra Leone
- Solomon Islands
- South Africa
- South Sudan
- Turks and Caicos
- Wallis and Futuna
Notes of importance around these locations:
- These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
- For already deposited items, other than GXG, Postal Service employees must endorse them “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.
- For any returned item bearing a customs form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.
- For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”
USPS continues to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area.
April 30, 2020: For business customers, temporary modifications continue to be implemented on how mail is handled that must be returned to the delivery office due to a full box or a business not being open to receive delivery for an extended period. Current postal policy during the pandemic is to return the mail to the delivery office and hold it until April 30, 2020. In order to further accommodate businesses during this challenging time, this deadline is now being extended into a longer hold period through May 30, 2020. In addition, there will be a 15-day grace period following May 30, 2020, before mail items are returned to the sender.
Once the business reopens, delivery should immediately resume unless other arrangements have been made. Business customers may request to have their held mail delivered or they can pick it up at their local Post Office. If a business fails to make alternative delivery arrangements or does not submit a request to hold or forward its mail after May 30 and the 15-day grace period, the process of returning mail to the sender will resume.
On March, 23 2020 USPS announced suspension of Priority Mail International service's guarantee to certain European countries, which include:
- France UPDATE: La Poste has advised that the French Government has extended the measures aimed at combating the spread of COVID-19 until July 10, 2020. La Poste is affected by these measures and cannot guarantee meeting normal delivery times in certain regions. Additionally, La Poste requests to avoid mailing large or heavy parcels exceeding 33 lbs (15 kg) or larger than 12.5 x 9.4 x 9.4 inches (32 cm x 24 cm x 24 cm) until the situation returns to normal.
- Great Britain
- United Kingdom UPDATE: Royal Mail Group has advised that Saturday deliveries of untracked letters and small packets have resumed as of June 13, 2020.
- Spain UPDATE: Correos y Telégrafos has advised that the Spanish Government has extended the state of alert until June 7, 2020, or later, and the previously declared force majeure remains in effect. Consequently, until further notice, Correos y Telégrafos remains unable to guarantee quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS items) and compliance with delivery standards for items requiring signature.
- Russian Federation UPDATE: Russian Post has advised that, owing to the measures taken by the Russian government to limit the spread of COVID-19, air connections between the Russian Federation and other countries have been significantly reduced, thus resulting in continued service delays.
- Liechtenstein UPDATE: Liechtensteinische Post is advising that effective May 11, 2020, delivery of registered letters and parcels will require the addressee’s signature or at the addressee’s option, the deliverer’s signature. If the customer is not at home to sign, the item will be delivered to the relevant postal branch as usual.
- Slovenia UPDATE: Slovenia, Pošta Slovenije, has advised that postal services are now returning to normal. The sending of outbound mail (letter-post, parcel-post and EMS items) will resume gradually, depending on the availability of flights and transport capacity. All postal items will continue to be delivered in line with national health guidelines. Registered letters, parcels and EMS items will be delivered and a signature collected whilst respecting social distancing measures. Consequently, the situation of force majeure will remain in effect until June 1, 2020.
Updated notes on other countries:
- Albania: Albanian Post advises that the Government of Albania has extended the state of emergency until June 26, 2020. Customers should expect delivery delays for all items destined to Albania. Furthermore, Albanian Post has ceased to accept EMS items within its network, and letter-post and parcel-post items will be accepted only for those destinations where transport capacity is available.
- Australia UPDATE: Australia Post has advised that they are declaring a situation of force majeure for all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until further notice. Customers should expect delivery delays.
- Georgia UPDATE: Georgian Post has advised that the Government of Georgia has extended the measures aimed at reducing the spread of COVID-19 until May 22, 2020. The declaration of force majeure therefore remains in effect and unchanged. Customers should expect delays for inbound and outbound letter-post, parcel post and EMS items.
- Romania: CN Poșta Română SA has advised that it is currently unable to send letter-post and parcel-post items to an increasing number of countries both within and outside the European Union. Therefore, it is no longer accepting letter-post and parcel-post items for international destinations to which transport capacities are unavailable.
- Denmark: Post Danmark (PostNord Denmark) has suspended signature on delivery. Delivery will be conducted via methods that limit human contact, with immediate effect.
- Latvia UPDATE: Latvijas Pasts has advised that the Latvian Government has extended the state of emergency until at least June 9, 2020. Therefore, the situation of force majeure declared by Latvijas Pasts remains in effect and all previous announcements including no guarantee of service delivery standards and significant delays continue to apply until further notice.
The Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within their network and will be delivered once mail service is restored.