Novel Coronavirus (COVID-19) | ShippingEasy

Novel Coronavirus (COVID-19)

Updates & Information

Updated March 25 at 5:05 PM

COVID-19 Illustration

Everyone at ShippingEasy cares deeply for our customers and your success. On this page, you will find information and updates on what we know about COVID-19, and how it may affect your business, your shipping through various carriers, and your customers. We are here to help in every way we can.
Also, please read our recent blog post and help us celebrate Austin businesses who are chipping in and stepping up to help the community.

Carrier Updates

USPS continues to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area.

Customers may see delays in mail and packages destined to China as well as from China, as well as to and from European countries subject to restricted passenger airline travel.

On March 25, 2020, the Department of Defense notified the Postal Service that effective March 25, 2020 through April 15, 2020 military mail will be temporarily suspended to the following ZIP codes, due to the loss of transportation to/from Norway. The below is in City, State, Zip format:

  • FPO AE 09204
  • FPO AE 09216
  • APO AE 09706

On 3/23/2020 USPS announced suspension of Priority Mail International service's guarantee to certain European countries, which include:

  • France
  • Great Britain
  • Spain
  • Sweden
  • Switzerland

The following countries have suspended certain mail services:

  • India: India Post has suspended all international mail exchanges until further notice. Any international mail received before March 22, 2020 are being delivered with limited staff.
  • Cayman Islands: From March 25, 2020 to April 6, 2020, the Cayman Islands Postal Service is closing all operations to comply with a government direction that all but essential workers remain at home during this period.
  • Chad: The government has decided to close its land borders and suspend all flights, except for cargo, from March 19, 2020 until further notice.
  • Madagascar: Until further notice, post offices will be operating a minimum service and the delivery of mail (letter-post, parcel-post and EMS items) is suspended.
  • Samoa: The Government of Samoa has declared a state of emergency, with effect from Saturday, March 21, 2020. Samoa has therefore closed its borders and suspended all flights in and out of the country. Samoa Post will be closed from Thursday, March 26, 2020 until further notice.
  • South Africa: Because of the suspension of many flights, exchanges of both inbound and outbound mails are currently blocked. All post offices nationwide will be closed while the country is on lockdown. normal services are due to resume as of April 17, 2020.
  • Maldives: Maldives Post is suspending the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) from March 19, 2020 through April 4, 2020.
  • Zimbabwe: The country has suspended all inbound and outbound international mail operations effective March 19, 2020 until further notice.

The Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within their network and will be delivered once mail service is restored.

FedEx is temporarily suspending signature required for most deliveries in the U.S. - Except for shipments with adult signature required, physical signature not required for Ground or Express services.

Italy and Saudi Arabia: Restrictions and limited carrier activities into and out of impacted regions are in place. Existing containment measures in Italy continue to impact service throughout Italy. A number of airlines have suspended flights to and/or from Italy. The Saudi Arabian government now prohibits the arrival of flights originating in or passing through airports in the following countries:

  • Bahrain
  • Egypt
  • United Arab Emirates (UAE)
  • Iraq
  • Italy
  • Korea
  • Kuwait
  • Lebanon
  • Syria

Malaysia: The government has closed all non-essential services effective March 18, 2020. FedEx Logistics is operational in Malaysia; however, due to the movement control order, arriving cargo cannot be received by shippers. No cargo will be received until the movement control order is lifted, which is currently scheduled for March 31, 2020.

Vietnam: The Vietnamese government has implemented a 30-day halt to issuing visas. Carriers are responding with plans to cut passenger flights. Australia and New Zealand: Effective March 20, 2020, the Australia and New Zealand governments are restricting arriving air passengers to only citizens and residents.

Effective March 26, 2020, UPS has suspended UPS service guarantees until further notice due to the COVID-19 pandemic. Shipments created during this time are not eligible for service refunds.

DHL is implementing a new Emergency Situation Surcharge due to coronavirus, effective April 1st.

Amazon has temporarily suspended inbound inventory shipments and fulfillment for Fulfillment By Amazon orders outside of high-priority items, falling into the categories listed below:

  • Baby Products
  • Health & Household
  • Beauty & Personal Care (including personal care appliances)
  • Grocery
  • Industrial & Scientific
  • Pet Supplies

Amazon is not suspending sales and they are not keeping small business sellers from listing more products they can fulfill themselves. For now, sellers may need to look at self-fulfillment if they want to continue selling on Amazon.

The WHO and U.S. CDC have stated that the likelihood of the COVID-19 virus contaminating cardboard or other shipping containers is low. If there is a concern, disinfecting the shipment or using protective apparel when unwrapping the container will reduce the risk of exposure.

March 24, 2020 Walmart has announced that they are relaxing Order Defect Rate policies.

Effective immediately, we are (a) relaxing ODR score calculations to take into consideration any COVID-19-related challenges you may have with listing, canceling, and shipping inventory and (b) pausing any suspensions for exceeding maximum ODR thresholds. Our intent is to ensure Marketplace Sellers are not penalized due to demand or supply chain or workforce challenges for cancellations, slower on-time shipping, or slower on-time delivery.

The ShippingEasy platform and staff are not experiencing any outages or delays in service. Our team is still available by phone, email, and chat for merchants who need help in this time of uncertainty.

More Information

There is also a ton of useful information on our blog to help you manage things during this time. You can also check out our Knowledge Base for specific guidance with ShippingEasy setup