We have been working hard to find new and faster ways to get service and answers to our FREE, Starter plan customers. After many, many months in the making, today we are pleased to announce the launch of our brand new, 24.7 knowledgebase: the ShippingEasy Support Center. It is full of frequently asked questions, easy to find information and endless images to simplify learning.
- Browse the new homepage to see what is on offer
- Participate in the community forum where new Starter plan customer questions will be asked and answered
- Escalate software issues to our engineering team if required
Thank you to so many of you who helped us design, shape and build this great new resource. We are confident it will enable you and thousands of other online sellers to continue to take advantage of our completely FREE shipping software with support included. Though it replaces our email support you might have used in the past, it was built from over 25K email responses sent by our team to customers just like you. It’s important for ShippingEasy to continue to find new ways to support our FREE plan in an efficient manner that works for our customers. Your help and feedback helped us make sure this will!
If you would like access to support options beyond the ShippingEasy Support Center, please select a plan that offers your preferred support option here. You can upgrade your plan anytime from your Settings. Otherwise, we look forward to evolving our new support center in line with your feedback. We have a team of people committed to adding, editing and evolving as we add features and learn about sticking points.
Thank you again for all your help in building it!
p.s. we will continue to maintain an email address exclusively for software bugs and issues. It will be monitored by our engineering team and only genuine software issues will be responded to: firstname.lastname@example.org. General questions and enquiries will not be responded to from this email address.