Customer Management Software from ShippingEasy

SELL MORE - DO LESS

Customer Marketing allows you to organize and segment all of your customers’ contact and purchase history, then easily act on those insights by setting up one time or automated marketing emails to help generate reviews, automate product follow ups, get repeat customers, and drive more orders.

Customer Marketing with ShippingEasy

Centralize and manage key customer, purchase and campaign efforts. All right here.

Customer Insights

Customer Insights

Gain full customer insights and get the complete picture of your customers and their shopping behavior. Then leverage that data to make business decisions, enhance your overall marketing, and send email campaigns - boosting sales across all of your channels.

Faster Follow-Ups

Faster Follow-Ups

Whether you’re looking to automate your product follow-ups, send back-in-stock messages, or resolve issues - we’ve got you covered. Not only can you email customers directly from their order details, you can also add notes and see a full issue history.

Simple Marketing

Simple Marketing

Use simple drag-and-drop tools to create powerful, one-time or automated email marketing campaigns based on customer behavior and order history. Drive more orders, re-activate old buyers, and turn those first-time shoppers into repeat customers.

Customer Marketing for eCommerce

Grow your online business with built in CRM and marketing tools (yep, all available within ShippingEasy)

AUTOMATED EMAIL CAMPAIGNS

As orders and shipments are processed, ShippingEasy can act on your customer data, hands-free, to automatically send marketing emails.

  • Generate product reviews – linked directly back to items in the order
  • Upsell related products – based on items in the order
  • Offer deals and coupons – based on total order value or items purchased
  • Win back customers – based on inactive status

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PRODUCT RECOMMENDATIONS

Increase sales by suggesting additional products customers may be interested in, based on their order.

  • Global product recommendations — select specific  products you want recommended to all customers
  • Random product recommendations — select products to be randomly included and see what performs best
  • You can recommend products on your packing slips, confirmation emails, automated marketing emails, and more

Learn More About Product Recommendations

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CUSTOMER MANAGEMENT

Complete View of Every Customer

  • Key contacts and activity history at your fingertips
  • View of all customers communications | emails
  • Add tags, internal notes and discussions
  • Automated purchase updates to customer record
  • Automated email tracking updates to customer record
  • View full Customer Management feature list

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CUSTOMER SEGMENTATION

Simple but Powerful Segmentation

  • Filter customers by purchase frequency, geo
  • Tag customers by lifetime value or other
  • View customers impacted by on-hold SKUs
  • Group customers by just about anything!
  • THEN, send that group a targeted email campaign

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BEAUTIFUL EMAIL MARKETING TEMPLATES

Creative Campaigns for Your Brand and Product Lines

  • Predesigned, beautiful templates – every bit of professionalism you insist on
  • OR, customize a template from scratch
  • OR, drag, drop, tweak, add copy
  • No matter your preference, you will have great looking email campaigns

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EMAIL CAMPAIGN MANAGEMENT

Deliver it, track it, add it

  • Reliable, best in class email deliverability
  • Real time monitoring of delivery, opens and clicks
  • Easily compare campaign stats and isolate best practice
  • Campaigns and reporting automatically added to customer records
  • Tiered pricing to fit your needs

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LIST MANAGEMENT (unlimited subscribers)

Create, Manage and Leverage Customer Lists

  • Build a list of customers in common; for example:
    • First time buyers
    • Bargain hunters
    • Lapsed customers
  • Alternatively, group influencers, sponsors or members as a list
  • View, manage and edit lists in real time
  • Unlimited subscribers, unlimited lists – all included
  • MARKET to lists! That is the point. We give you all those tools, too.

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CUSTOMER ORDER MANAGEMENT

Order | Shipment Event Monitoring

  • View consolidated purchase history per customer
  • Drill down on individual orders for details
  • Up to the second information in a single click
  • Email updates directly from the customer record

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