2018 Release Notes | ShippingEasy

2018 Release Notes

Product release notes for ShippingEasy

2018: Feature Release Logs

Here are the feature updates for 2018 all in one place.

VIEW full year 2017 Feature Release page to get a feel for our pace and focus.

September 18, 2018

Updates:

Shipping:
  • Added a tooltip to the PRINTER CONFIGURATION page. Specifically when a Dymo or Zebra brand printer is added. The tooltip provides a link to additional printer configuration tips.
  • Added new tutorials to the Help Center’s “Recommended Features” list:
    • Ship to a U.S. Address
    • Ship to an International Address

    Each of these guides shows how to purchase and print a label. They are available to newer users with a postage account and available orders to ship, per each destination. To find these tutorials, navigate to the Help Center, in the lower right corner of ShippingEasy, and click Recommended Features.

Inventory Management:
  • Enhanced eBay integration for better Inventory Management support. Now product updates are more efficient.
  • Updated the UPLOAD CSV: PRODUCT IMPORT page. The field name “Safety Stock threshold” has been changed to “Safety Stock.” Learn more about Safety Stock.
  • Resolved an issue editing the parent Product of a variant group. Specifically when the parent Product has product Tags. Now, the EDIT Product page displays correctly.
Customer Marketing:
  • Resolved a problem on the CUSTOMER MARKETING DASHBOARD page. Specifically within the “Automated Campaigns” charts. Now, the Campaign Revenue total includes revenue generated via the Abandoned Cart email. Learn more about revenue generating campaigns.

September 11, 2018

New:

Inventory Management:
  • Added a Safety Stock feature for Inventory Management subscribers. Setting a Safety Stock level empowers merchants to prevent over selling of a product. Learn more about Safety Stock.
    • The Safety Stock level determines how much available stock updates back to the merchant’s online store:
      • The Safety Stock value is subtracted from the Available Stock value. As a result, the stock in store shows less than the actual stock at the warehouse location.
      • If the Available Stock in ShippingEasy drops to the level of the Safety Stock, then ShippingEasy will send ‘zero’ available to sell for that product back to the store.
    • Safety Stock can be set on different levels:
      • Globally in INVENTORY SETTINGS, to apply to all products.
      • Selectively on a Product Category, to apply to a group of products.
      • Precisely to individual Product SKUs, for the finest control.
    • Safety Stock data is available in several locations:
      • An optional column on the PRODUCTS catalog page.
      • On the “Stock” tab of the PRODUCT Details page.
      • Uploaded and downloaded via CSV file from the PRODUCTS catalog page.
Customer Marketing:
  • Added Customer Marketing support to the ChannelAdvisor integration. ShippingEasy uses the ChannelAdvisor order data to determine if the source store allows marketing. The customers are then saved to the CUSTOMER LIST and the Available for Marketing option is set accordingly. Learn what types of emails each platform allows.

Updates:

Shipping:
  • Updated the ORDERS page “Buy USPS Postage” popup window. This is shown if a label is purchased when the USPS (Endicia) postage balance is insufficient. Now, the Postage amount to add field will be pre-filled with the minimum amount required to buy the label.
  • Updated the Sync tool on the ORDERS page for ChannelAdvisor users. Now the ChannelAdvisor logo is displayed next to the store name. Learn more about syncing orders.
Inventory Management:
  • Updated the PRODUCTS Details page. On the “Stores” tab, the “URL” column has been renamed “Product Recommendations URL”.
  • Improved search speed on the PRODUCTS catalog page.
  • Improved product search results on the PURCHASE ORDERS and SUPPLIERS Details pages, and when creating a bundled product. Now searching for a term shared by a large number of Products will return more precise results.
Customer Marketing:
  • Enabled the CUSTOMER MARKETING DASHBOARD for all Customer Marketing subscribers. This provides insights into campaign revenue and customer engagement. Learn more.

September 5, 2018

Updates:

Shipping:
  • Added support for GIF images files for email and packing slip templates. Learn more about saving images.
  • Updated the POSTAGE AND CARRIERS page. Specifically within the notes for updating the billing method for an Endicia account. The phrase updated your credit card now points to the “Billing Information” tab, within SUBSCRIPTION & BILLING settings. This makes it easier to update the payment method for both the ShippingEasy and the Endicia account. Learn more.
Inventory Management:
  • Updated PRODUCTS Details pages. Specifically by making enhancements to the “Stores” tab for Inventory Management subscribers.
    • The help text now clarifies that ShippingEasy uses store links to send inventory updates to a store.
    • The URL column is no longer visible, unless the account is subscribed to Customer Marketing. The product URL relates to Product Recommendations, a feature of Customer Marketing. Learn more.
    • A new column has been added: Last Store Update. The column reports the results of the last attempt to update inventory levels at the store. The following values may be shown, depending on the outcome of the last store update:
      • Success: the last store update was successful
      • Failure: the last store update was unsuccessful. To resolve, send stock levels to store. Learn more.
      • Inactive: ShippingEasy is unable to find the SKU in the store. To resolve, link products. Learn more.
  • Embedded tutorial videos for Inventory Management subscribers.
    • The new videos are featured within the STORES & ORDERS settings. Stores that support Inventory Management have a “Products” settings tab. Three new videos are linked to the “Products” tab.
    • Videos are noted with a ‘monitor’ icon. Clicking the icon will open the video in the lower right corner of the page. Once displayed, the video also has an option to open it in a new tab.
    • Videos are available for the following features:
  • Resolved an issue editing Product details. Now, it’s possible to add an attribute when editing a Product SKU that is not currently a Variant. Learn more about adding variants.
Customer Marketing:
  • Added support for GIF images files for Campaign templates. Learn more about customizing Campaign templates.
  • Updated PRODUCTS Details pages, within the INVENTORY settings. Specifically by enhancing the “Stores” tab for Customer Marketing subscribers. Now, the help text clarifies that ShippingEasy uses store links to determine product URLs for product recommendations. A tooltip has also been added to the URL column that clarifies this use of the product URL. Learn more.

 

August 28, 2018

New:

Inventory Management:
  • Added option for Amazon Multi-Channel Fulfillment (MCF) merchants to report their combined inventory to their stores. The combined inventory includes the available inventory from Amazon’s warehouse (FBA) and the merchant’s own local inventory. This makes it easy for a merchant to sync their total inventory for sale across all of their stores.

    NOTE: the option to sync combined inventory levels is available for accounts that have enabled FBA inventory tracking. Learn more.

    To enable combined stock updates:
    1. Navigate to STORES & ORDERS settings.
    2. Locate the store that should receive the combined inventory updates.

      NOTE: only specific platforms can receive inventory updates. Learn more.

    3. Click through to Edit store settings.
    4. From the “Products” tab, check the box to Set available stock at store.
    5. Then a new drop down menu appears: Available stock updates to match
    6. Select the option for Total available stock (my location + FBA).
Customer Marketing:
  • Added a dashboard page for Customer Marketing. It features easy to read graphs that give instant insights into customer and revenue trends. Learn more.

Updates:

Shipping:
  • Updated the Help Center, located in the bottom right corner of the app. The menu for self-guided walkthroughs has been renamed Recommended Features. Clicking “Recommended Features” will reveal a list of curated tools to boost productivity.
  • Resolved a problem integrating BigCommerce stores. Now, BigCommerce stores created after July 31, 2018 can be integrated with ShippingEasy. Learn more.
Inventory Management:
  • Enhanced the Product Variants feature in Inventory Management. The improvements include:
    • Support for more than eight options per attribute. For example, if a product is sold in multiple colors, now nine or more color options can be saved for the product.

      NOTE: there is a limit of 100 variant SKUs per parent product.

      As such, the combination of attribute options (ie variables) for a product cannot exceed 100. For example, if a shirt is made of two types of material, comes in four sizes, and has eight colors – the total number of variant SKUs is 64 (2 x 4 x 8). This is less than the limit of 100, so all attribute options could be configured and all 64 variant SKUs would be created.

    • Support for more attribute types. Previously, only color, size, and material options could be added to variants. Now, merchants can define their own custom attributes.
    • Added a message to display the progress when saving a large number of new variants. After the changes are saved, a message at the top of the page indicates success (in green) or errors (in red).
    • Enhanced the process of creating variants to prevent the user from adding an attribute or attribute option more than once.
    • Added a restriction to limit attribute name and attribute option name to 32 characters or less.
  • Resolved an error on the INVENTORY MANAGEMENT DASHBOARD. Now the first step in the “Configure Inventory Management” section will be checked when completed.
Customer Marketing:
  • Updated the initial email that ShippingEasy sends to account owners after subscribing to Customer Marketing. The email provides tips and tricks for getting started using ShippingEasy’s Customer Marketing tools.

August 21, 2018

New:

Shipping:
  • Added support for refilling a USPS (Endicia) postage balance from the ORDERS page. This is useful when using Quick Ship. Especially if attempting to buy a USPS label when the Endicia postage balance is less than the purchase total. Now in this situation, a modal provides the option to add to the postage balance from the ORDERS page. Learn how to Quick Ship from the ORDERS page.

Updates:

Shipping:
  • Enhanced Channel Advisor integration. Added support for displaying the “Ship by Date” for Amazon orders in ShippingEasy. Learn more about using Channel Advisor with ShippingEasy.
  • Enhanced Shopify integration. Added support for Shopify’s General Data Protection Regulation (GDPR) feature. If Shopify sends a request to redact customer or store information, ShippingEasy’s response indicates the data will be redacted within 30 days. Learn more about using Shopify with ShippingEasy.
  • Updated the BigCommerce NEW STORE integration page. Due to changes BigCommerce made to their API, stores created after July 31, 2018 cannot be integrated with ShippingEasy. A message has been added to the page to note this temporary limitation. ShippingEasy is working to fix this issue. Learn more about using BigCommerce with ShippingEasy.
  • Updated the SUBSCRIPTION & BILLING page. Specifically when changing one’s subscription to the Inventory Management add-on. Now, there are checkboxes to provide feedback when removing the feature.
Inventory Management:
  • Updated the top level navigation bar. When the INVENTORY tab is expanded, a new entry for “Inventory Dashboard” is available. Selecting this option will navigate the user to the INVENTORY MANAGEMENT DASHBOARD page. Learn more about the Inventory Management dashboard.
  • Added support for searching by product variant names. Searching for a variant option, such as ‘red’ or ‘medium’, will return all variants that include that option in the Variant name. Variant search is supported on the PRODUCTS page, SUPPLIERS Details page, and PURCHASE ORDERS Details page.
  • Updated text on the ADD PRODUCTS page. Within the Variant Group table, the “Variant Option” column has been renamed “Variant Name” to better reflect the data in the column. This change makes the page easier to use. Learn more about creating Variants.

August 14, 2018

New:

Shipping:
  • Added support for refilling a USPS (Endicia) postage balance from the ORDERS page. This is useful when using Quick Ship. Especially if attempting to buy a USPS label when the Endicia postage balance is less than the purchase total. Now in this situation, a modal provides the option to add to the postage balance from the ORDERS page. Learn how to Quick Ship from the ORDERS page.

Updates:

Shipping:
  • Enhanced Channel Advisor integration. Added support for displaying the “Ship by Date” for Amazon orders in ShippingEasy. Learn more about using Channel Advisor with ShippingEasy.
  • Enhanced Shopify integration. Added support for Shopify’s General Data Protection Regulation (GDPR) feature. If Shopify sends a request to redact customer or store information, ShippingEasy’s response indicates the data will be redacted within 30 days. Learn more about using Shopify with ShippingEasy.
  • Updated the BigCommerce NEW STORE integration page. Due to changes BigCommerce made to their API, stores created after July 31, 2018 cannot be integrated with ShippingEasy. A message has been added to the page to note this temporary limitation. ShippingEasy is working to fix this issue. Learn more about using BigCommerce with ShippingEasy.
  • Updated the SUBSCRIPTION & BILLING page. Specifically when changing one’s subscription to the Inventory Management add-on. Now, there are checkboxes to provide feedback when removing the feature.
Inventory Management:
  • Updated the top level navigation bar. When the INVENTORY tab is expanded, a new entry for “Inventory Dashboard” is available. Selecting this option will navigate the user to the INVENTORY MANAGEMENT DASHBOARD page. Learn more about the Inventory Management dashboard.
  • Added support for searching by product variant names. Searching for a variant option, such as ‘red’ or ‘medium’, will return all variants that include that option in the Variant name. Variant search is supported on the PRODUCTS page, SUPPLIERS Details page, and PURCHASE ORDERS Details page.
  • Updated text on the ADD PRODUCTS page. Within the Variant Group table, the “Variant Option” column has been renamed “Variant Name” to better reflect the data in the column. This change makes the page easier to use. Learn more about creating Variants.

August 14, 2018

Updates:

Shipping:
  • Updated BigCommerce and Volusion integrations to use each company’s current logo.
  • Updated the Help Center, located in the bottom right corner of the app. The “Quick Start Checklist” has been renamed to showcase features that will boost productivity.
  • Resolved an issue with USPS label custom text not displaying. Specifically if any leading or trailing whitespace is present. Whitespace is now removed automatically. Learn about customizing a USPS domestic label.
  • Resolved invalid error messaging on the READY TO SHIP page. Specifically when selecting USPS First Class for a domestic shipment that weighs more than 15.99 ounces. Now, the correct message is shown, indicating that the package must weight less than 1 lb. Learn more about USPS First Class Package Service.
Inventory Management:
  • Updated the Inventory Management Dashboard page.
    • Changed the page heading to INVENTORY MANAGEMENT DASHBOARD.
    • Enhanced the “Configure Inventory Management” section. Once a configuration step is completed, a check mark is automatically displayed. This makes it easier to see one’s progress towards setting up Inventory Management.
  • Resolved an issue adding new Product SKUs. Now, it is only possible to specify a new Product SKU as one of, but not both of, the following: having Variant SKUs or being a Bundled Product.
  • Resolved an issue searching for Products from the SUPPLIER Details page. Specifically when searching for a Variant SKU. Now, the individual Variant SKU is returned in the search results, instead of the parent product.
  • Resolved issues displaying the names of Variant SKUs. Specifically on the SUPPLIER Details page and in CSV file downloads of the Product Catalog. Now, the item name and variant attributes are both displayed. This information helps to distinguish Variant SKUs from one another.

August 7, 2018

Updates:

Shipping:
  • Updated the SUBSCRIPTION & BILLING page. Specifically when changing one’s subscription to the Customer Marketing add-on. Now, there are checkboxes to provide feedback when removing the feature.
  • Updated the FEDEX account pages.
    • On the MANAGE YOUR ACCOUNT SETTINGS page, the Meter Number field has been removed. This information no longer needs to be entered.
    • On the CONNECT YOUR ACCOUNT page, extra whitespace characters have been removed from the address fields.
  • Updated SolidCommerce integration to send additional shipment information for Amazon orders.
  • Resolved an alignment issue in new account registration.
  • Resolved an issue displaying FedEx package options. Specifically for FedEx International services. Now, the FedEx 10kg and 25kb boxes are only available internationally for FedEx International Priority.
  • Resolved a problem displaying the PRODUCTS page. Specifically when the page was set to display a number of products other than 100. Now, the Results per Page list can be toggled between 100 and any available value.
Inventory Management:
  • Updated the INVENTORY DASHBOARD page.
    • Added a “Configure Inventory Management” section which includes five steps for setting up inventory management. Clicking a step will reveal more information about it. Once the steps are completed, the list will collapse, while remaining available to expand and review at a later date. Learn more.
    • Resolved an issue with the On-Hand, Available, and Committed totals. Now, the units for bundled SKUs are not included. Only the units for the individual SKUs within the bundle are counted.
  • Updated the Inventory reports. Now, the exported CSV is sorted alphabetically by SKU to match the preview. The following reports are affected:
  • Updated the PRODUCTS catalog page. For FBA merchants, added the ability to sort the products by the “FBA Threshold” column.
  • Resolved errors displaying FBA data for products. Specifically when the option to Display FBA quantity is enabled and then later disabled in the STORES & ORDERS settings for an Amazon store. Now, the low stock alert and FBA available stock values are not displayed as FBA inventory is no longer being monitored in ShippingEasy. Learn more.
  • Resolved an issue displaying Variant SKU names within the Supplier details and Inventory reports.
    • Now on the SUPPLIER Details page> Products table, the item name is displayed and any attributes are appended to the item name.
    • Now in Inventory reports, the item name is displayed and any attributes are appended to the item name. The following reports are affected: Inventory Status, Inventory Low Stock,  Linked Stores By Product.

July 31, 2018

Shipping:
  • Approved for the FedEx Compatible Software Provider (CSP) program. Through CSP, ShippingEasy offers access to significant new FedEx features. The CSP program requires ShippingEasy users to provide their FedEx account address to access these features.
    NOTE: Any ShippingEasy user who has not provided their FedEx account address will be unable to create FedEx shipments until they do so. Update your FedEx account information.

    New FedEx features include:

    • A streamlined process for integrating a FedEx account into ShippingEasy.
    • Additional services and packaging options on the READY TO SHIP page:
Inventory Management:
  • Added a new Inventory Dashboard page for Inventory Management subscribers. The page features data to help merchants understand their product and inventory metrics. These data better inform inventory decisions.
    The dashboard includes data for:

    • Product revenue and top selling products
    • Active product values
    • Low stock levels
    • Awaiting stock from Purchase Orders
    • Quick links to features and help

    Learn more:

Customer Marketing:
  • Added new data to revenue generating Campaigns. Each revenue generating Campaign reports a list of customers who made a purchase after receiving the email. This helps merchants identify these buyers for future campaigns. Learn how to find the list of buyers for each Campaign.

Updates:

Shipping:
  • Updated BigCommerce and Etsy integrations. Now, each supports the ability to customize which order statuses sync. For new store integrations going forward, unpaid orders will not sync by default. However, the store settings for these store types can be edited to sync unpaid orders. Customize the enabled statuses by navigating to SETTINGS >> STORES & ORDERS. Then click Edit store settings, beneath the store details >> “Orders” tab.
  • Updated the new account registration experience for mobile users.
Inventory Management:
  • Updated PURCHASE ORDERS pages for editing and creating a Purchase Order. A Tracking Number field has been added. If the carrier selected is USPS, UPS, or FedEx, then the tracking number is a clickable link to the carrier’s tracking status page.
  • Updated Walmart inventory integration. Specifically how SKUs that contain a space are handled. Now, inventory for these SKUs can be downloaded from and updated to Walmart.
  • Resolved an error converting a Product SKU into a Bundled Product. A Bundled Product cannot contain itself as one of the products in the bundle. The error messaging has been updated to make this clear.

July 24, 2018

Updates:

Shipping:
  • Updated new account registration.
    • Specifically the initial and final pages of registration. Text and links have been changed.
    • Specifically when entering billing information. Type-ahead suggested addresses are provided.
  • Enhanced Walmart integration to improve order downloads. Learn more about using ShippingEasy with Walmart.
  • Changed default store settings for eBay, Shopify, and Volusion. Specifically the “Orders” settings that control which order statuses to sync. For new store integrations going forward, unpaid orders will not sync by default. However, the store settings for these store types can be edited to sync unpaid orders. Learn how to select which statuses sync from eBayShopify, or Volusion.
  • Changed the workflow for creating a new Product Category. After the Product Category is created, the PRODUCT CATEGORIES Details page is displayed. This makes it easier to review the new Product Category and take additional actions. Learn more.
Inventory Management:
  • Updated the PRODUCT Details page to include additional Bundle data. A new In Bundle SKUs field has been added. This field will display the parent bundle SKU, if any, that contains the individual Product SKU. Note, if the value shows a hyphen “-” then the product is not in any bundles. If the value shows a SKU, that SKU is a link that leads to the corresponding parent bundle SKU page. Learn more about Bundled Products.
  • Updated the Inventory Status Report. A new column has been added for “Warehouse/Bin Number”. Learn more.
  • Updated the PRODUCTS page, for Inventory Management subscribers. Help text is available for specific columns: Stock, Available, Committed, Awaiting. Hovering over these columns displays an (i) icon. Clicking or pointing to the (i) icon displays information about the value in the column.
Customer Marketing:
  • Added new Campaign templates to the “Campaign Gallery” for LuLaRoe Retailers. These include “Flash Sale” and “Back-to-School” themes. Learn about Campaigns.

July 17, 2018

Shipping:
  • Enhanced Shopify integration. Added support for Shopify order tags. If the order has been tagged in Shopify, these tags are copied into ShippingEasy as the order is imported. Note, each Shopify order tag in prefixed with “sh-” in ShippingEasy. This makes it easy to identify which tags on an order came from Shopify. Importing order tags helps merchants leverage the workflow that they have configured in Shopify. This can speed up fulfillment and reduce errors. Learn more about order tags.
Customer Marketing:
  • Added Amazon Seller Feedback monitoring service. Now, when a customer leaves seller feedback, ShippingEasy will send an email to the account owner with a summary of the feedback. Customer Marketing subscribers with an Amazon store are automatically enrolled. Learn how to request Amazon Seller Feedback.

Updates:

Shipping:
  • Updated the ORDERS page. The set of default columns have been changed. Learn more about page views.
    • The Advanced View default columns now include $Rate and Saved Selection. Other columns will no longer be displayed by default, but can be added: Packing Slip Printed, Age, Warehouse Bin.
    • The Standard View default columns now include SKU and Custom Field 1.
  • Updated the new account registration email. It includes additional details about ShippingEasy’s free trial.
  • Resolved an issue recognizing zip+4 values on domestic addresses. Specifically when no dash ‘-‘ character is present. Now, nine digit numbers entered in the zip code field will be converted into a valid zip code with zip+4.
  • Resolved a problem compiling USPS SCAN forms. Specifically when multiple shipments have different Ship From addresses, but the same Ship From zip code. Now, all shipments with the same origin zip code, and ship date, will be included on the same USPS SCAN form. Learn more about USPS SCAN forms.
Inventory Management:
  • Updated SUPPLIERS and PURCHASE ORDERS pages. Now, the columns on each page can be sorted.
  • Updated the PRODUCTS page.
    • Now, clicking the Reset Filters link will collapse all the filters on the page to make it obvious that the filters were reset.
    • Now, the More > Categorize menu lists the Product Categories in alphabetical order to make it easier to find a Product Category. Learn more.
  • Updated the Linked Stores by Product report. Now, it also includes SKUs that have an inactive product store mapping. Learn more about the Linked Stores by Product report.
  • Updated the display of the CREATE PURCHASE ORDERS page, specifically when the Purchase Order is created by selecting multiple SKUs on the PRODUCTS page. Now, the Purchase Order Items are displayed in alphabetical order by SKU.
Customer Marketing:
  • Updated the Customer Marketing Weekly Digest Email. Now, the email will only be sent to subscribers if there was any email activity during the previous week.
  • Resolved an issue displaying Campaign Results. Now, customer clicks on the “Unsubscribe” link will not be displayed within the list of clicked links. Learn more about Campaign Results.

July 10, 2018

Updates:

Shipping:
  • Updated the ORDERS page filters. Specifically the “Quantity” filter. A >50 option has been added. Selecting this will filter the orders on the page to those containing greater than 50 items. Learn more about filtering orders.
  • Updated Reverb integration. The buyer’s requested shipping service is now displayed on Reverb orders. Note that when the buyer chooses normal ground shipping in Reverb, the requested service will be empty in ShippingEasy. Learn more about using requested shipping services to streamline shipping.
  • Updated database of USPS zip-to-zone data. This data is used to display the “zone” on each domestic shipment. Learn more about zones.
  • Updated the PRODUCTS page. A Reset Filters option has been added. Clicking this will remove all selected filters from the page. Learn more about filtering products.
  • Updated links on the ORDERS and SHIPMENTS pages; including READY TO SHIP, READY FOR PAYMENT, and SHIPMENT HISTORY. The Step-by-Step Page Guide links in the top right corner of the page have been removed to reduce clutter. These guides can still be found in the Support Center. See all overview page guides.
  • Resolved a problem populating the ORDERS page “Quick Ship” menu. The “Quick Ship” menu features Saved Selections, for faster shipping. Now, user-created domestic Saved Selections will be included in this menu. Learn more about Quick Ship.
  • Resolved an issue updating account billing information. Specifically on the credit card entry form. Now, if invalid information is entered, an error message calls out which fields need to be updated.
  • Resolved a rare issue seen on packing slips. Specifically causing incorrect characters to be displayed. Now, the software used for creating PDF files has been updated.
Inventory Management:
  • Added a new Inventory Report on the REPORTS page: Linked Stores by Product. This report helps merchants see which SKUs are linked to which stores. This is useful for diagnosing issues updating inventory levels to the store. Within the report, only active SKUs are included. Also presently, if an active SKU’s store links are all inactive, then the SKU is excluded from the report. Learn more about the Linked Stores by Product report.
  • Resolved a display issue on the SUPPLIERS page. Now, the pagination buttons are only enabled if there is more than one page worth of Suppliers.
Customer Marketing:
  • Updated the Customer Marketing weekly email digest. This is the weekly email sent to the ShippingEasy account owner to report the status of active Campaigns. Now, an unsubscribe link is included at the bottom of the email. Clicking the link will unsubscribe the email address from future weekly updates.
  • Resolved issues with Customer Lists.
    • Specifically when a customer opts out of receiving one-time or automated emails. Now, the count of “Emailable” customers is adjusted for customers who have unsubscribed.
    • Specifically when creating a Customer List from the results of an existing Campaign. Now, the new Customer List will be populated with the selected customers.

June 26, 2018

Shipping

  • Added content to help Amazon Seller Fulfilled Prime merchants maximize success on Prime Day. Learn more.
  • Resolved issues displaying the “Order Date”. Now, the “Order Date” is adjusted to the account’s time zone.
    • Specifically within the Complete Shipping Report and Custom Reports.
    • Specifically when editing an order.
  • Resolved an issue with navigation bar links. Specifically when accessed from the account owner’s Profile page, under My Profile. Now, navigation bar links work correctly from this page.

Customer Marketing

  • Updated notifications on MARKETING pages. Outdated notifications have been removed, or changed to share the latest features.

June 19, 2018

Shipping

  • Updated the CONNECT YOUR ACCOUNT registration page for FedEx accounts. Now, the shipper’s FedEx contact information must be entered. This is a requirement of FedEx’s latest API software. Required information includes: address, phone number, and email address. Learn more about connecting a FedEx account.
    NOTE: existing ShippingEasy accounts with a FedEx account will need to update their FedEx contact information. Learn more.
  • Resolved an issue syncing eBay orders. Now, only eBay orders from the requested date range will be synced.
  • Resolved an issue syncing Wish orders. Learn more about using Wish with ShippingEasy.
    • Now, the required access token is automatically regenerated for uninterrupted store connectivity.
    • Now, upon initial Wish store integration, orders from the last 14 days are downloaded.
  • Corrected an error on the CONNECTEASY page. The column for routing DHL Express domestic shipments has been removed. The change was made as this option does not apply to any shipments created by ShippingEasy. Learn how to configure ConnectEasy for printing.

Inventory Management

Customer Marketing

  • Added new single-click Automated Campaign types: Lapsed Customer Winback and Buy Again Reminder. When enabled, an email is sent to the buyer after a specific number of days lapses since their last order. Template content and number of lapsed days can be customized. Learn how to enable single-click Automated Campaigns.
    • Lapsed Customer Winback: an email to remind a previous buyer about your store. It can be customized to include an incentive to come back and buy again. By default, the email is sent to the buyer 45 days after their last order.
    • Buy Again Reminder: an email to remind a previous buyer of specific products that it’s time for another purchase. The email details their previously purchased items. Items can be listed in table-format or as an in-line sentence. By default, the email is sent to the buyer 30 days after their last order.

June 12, 2018

Shipping

  • Added new Packing Slip Template variables: shipment.combined_orders_notice, shipment.combined_line_items
    • {{shipment.combined_orders_notice}} is a notes variable that lists all orders included in a combined order. For example:

      NOTE: Order 4459 combines line items from 2 orders: 4147, 4224.

    • {{shipment.combined_line_items}} is a line item table variable that lists each SKU just once, even if the SKU was contained in multiple orders. The options to customize the sort order and columns are the same as the shipment.line_items variable. Learn more.

    Learn more about Packing Slip variables.

  • Help links in the application have been updated.
    • The blue (?) icon in the lower right corner has been changed to a tab that reads ‘(?) Help Center’. Clicking the (?) Help Center tab displays support resources: the Quick Start Checklist self-paced guides and Frequently Asked Questions article search. Learn more.
    • On the blue top level navigation bar, the ‘HELP’ tab and ‘?’ icon have been removed.
    • In the top left corner, the ‘Answers’ link has been removed.
  • Updated SUBSCRIPTIONS & BILLING settings. Specifically when an account is locked on the BILLING INFORMATION page due to an invalid credit card. Now, there is a link to Cancel Account for users who no longer need access to their ShippingEasy account. Note, once an account has been cancelled, Shipment History and Reports can no longer be accessed.
  • Changed handling of order downloads for newly added stores. Now these orders will be downloaded more quickly. This reduces the wait before shipping the first order from the store. Learn more about order downloads.
  • Resolved an issue displaying entries in the ORDERS page “Actions” menu. Specifically within the “Quick Ship” selections list. Now, the entire name of each Saved Carrier Selection in the menu is displayed. Learn more about the Actions menu options.

Inventory Management

  • Resolved a problem saving Reverb products to the PRODUCTS catalog. Specifically when the product has only a single image associated with it. Now, Reverb products are imported correctly.
  • Resolved an issue editing Purchase Orders, specifically when any of the stock has already been accepted. Now, the requested amount cannot be edited to a value lower than the already received stock value to avoid an incorrect Awaiting stock value. Learn more about receiving stock.

Customer Marketing

June 5, 2018

Shipping

  • Updated the login page to better handle multiple failed login attempts. Too many login attempts with an invalid email address will require a CAPTCHA to proceed with another login attempt. Learn about login troubleshooting.
  • Updated new account registration.
    • Adjusted the layout, placeholder text, and auto-fill on new account registration pages.
    • Updated the ORDERS page. Clicking the Connect a store link, in the center of the page, navigates the user to the NEW STORE page. Once there, the user’s preferred platform is pre-selected.
    • Updated the NEW STORE page. The first visit to this page will prompt a self-paced walkthrough to assist with integrating a store.
    • Updated some of the emails that ShippingEasy sends to account owners at milestones.
  • Enhanced support for Magento v2.2 stores. Learn more about using ShippingEasy with Magento.
    • Now, internal notes added by a merchant within the store are synced into ShippingEasy.
    • Now, authorization tokens are automatically updated to prevent stores from disconnecting.
  • Added default Saved Selections. New accounts will have six saved carrier selections automatically created for their account. This enables a new account to immediately use the ORDERS page shipping features. The default saved carrier selections are for the following USPS domestic services:
    • First Class Package Service, weight required
    • Priority Mail package, weight required
    • Priority Mail Padded Flat Rate Envelope
    • Priority Mail Small Flat Rate Box
    • Priority Mail Medium Flat Rate Box
    • Priority Mail Regional Rate A Box

    Learn more about:

  • Added data to the Pick List CSV export file. Now, each line item in a Pick List CSV file will include item price. The item price is the unit price for a single quantity of the product. If no price is available, 0.00 is used.
  • Resolved issues importing products from Wish stores. Learn more about using ShippingEasy with Wish.
    • Specifically when product names contain double quotes. Now, the product names are correctly displayed.
    • Specifically when more than one image exists for a product. Now, the product image is downloaded.
  • Resolved issues with Product Categories. Learn more about Product Categories.
    • The Notes field has been removed from the Add and Edit Product Categories pages.
    • The Weight value is saved correctly when adding or editing a Product Category.
  • Resolved an issue updating shipments in Reverb. Now, ShippingEasy sends an indicator to Reverb on each shipment notification. After Reverb receives the indicator, it will notify the buyer that the shipment has been created. Learn more about using Reverb with ShippingEasy.
  • Resolved an issue with FedEx return labels. Specifically when the original shipping address is domestic. Now return labels can be created for the FedEx Ground service.

Inventory Management

  • Resolved an issue updating Fulfillment by Amazon products via CSV file. Now, the stock threshold can be uploaded via CSV file for FBA products. Learn more about FBA inventory.

Customer Marketing

  • Added new Campaign templates to the “Campaign Gallery” for the summer season. Learn about Campaigns.

May 23, 2018

Shipping:
  • Added integration support for Wish.
    • The integration features the ability to:
      • Download unshipped Wish orders to ShippingEasy.
      • Update shipment data to Wish once the order is shipped.
      • Manage Wish product data and stock levels.
    • This integration does not support the ability to:
      • Send shipment notification emails to Wish customers.
      • Send Customer Marketing emails to Wish customers.

    Learn more:

Inventory Management:
  • Added Inventory Management support for Wish integration.
    • Import Products from Wish into the ShippingEasy Products catalog. Learn more.
    • Update inventory levels within ShippingEasy based on Product SKUs found in Wish orders.
    • Update inventory levels within Wish based on the stock levels in ShippingEasy. Learn more.

Updates:

Shipping:
  • Updated account registration pages.
    • The registration pages have been restyled.
    • The Account Setup progress checklist has been restyled for a more intuitive workflow.
  • Updated some of the emails that ShippingEasy sends to account owners at milestones.
  • Updated the shipment notification emails for Globegistics shipments created via iAbol. Specifically changed the URL used for tracking the Globegistics shipments.
  • Resolved a sorting error in the list of Shipping Rule actions. Now, the “Assign Sub Account” action is in alphabetical position within the list. Learn more about Shipping Rules.
Inventory Management:
  • Updated the popup window that is displayed when adding Inventory Management. Now it includes add-on pricing information. Learn more about Inventory Management.
  • Resolved an issue adjusting stock when an order is cleared by a Shipping Rule. Now, the previously committed stock is updated to available.
  • Resolved an issue communicating stock levels to Fulfillment by Amazon. Now, the stock adjustment includes the specific marketplace (i.e. US). Learn more about tracking FBA inventory.
  • Resolved an issue downloading inventory information from Fulfillment by Amazon. Specifically when multiple attempts have been made to download inventory from FBA within a short time period.
Customer Marketing:
  • Updated single-click Automated Campaign templates and workflow. New templates have been added and the editor allows for switching out the template. Learn more.

May 15, 2018

Shipping:
  • Added support for collecting sales tax. Specifically from ShippingEasy accounts operating in the state of Washington. Learn more.
  • Updated some of the emails that ShippingEasy sends to account owners at milestones.
  • Updated the ORDERS page image and text. Specifically for new accounts which do not have any orders. The new text contains links for connecting a store, adding a manual order, and uploading a CSV file. These quick links will disappear as soon as an order has been added or a credit card has been saved to the account.
  • Updated the in-app Answers (?) widget to use a new software platform. Clicking the (?) question mark in the lower right corner of ShippingEasy will reveal a new Help Center. The Help Center features a Quick Start Checklist and provides easy access to the ShippingEasy Knowledge Base. The Quick Start Checklist hosts walkthrough guides which help users configure account settings.
  • Updated Shipping Rules to display condition and action lists sorted in alphabetical order. Learn more about Shipping Rules.
  • Resolved an issue handling Shopify orders addressed to the Marshall Islands. Now Marshall Islands is correctly parsed to the state field of the address for these orders.
EasyShip:
  • Resolved a 401 error that some Storenvy merchants encountered using the EasyShip widget. Now, EasyShip users are able to purchase labels within their Storenvy accounts. Learn more.

May 8, 2018

Shipping:
  • Enhanced shipment notification updates to Amazon accounts. Specifically, improved how updates are retried if the first attempt to update fails. Learn more about store order updates.
  • Updated the INVOICES page within SUBSCRIPTIONS & BILLING settings. Specifically for invoices for Amazon Seller Fulfillled Prime label fees. Now, the “Invoice Type” for these fees will be titled Amazon Label Fee. Learn more about using Amazon Seller Fulfilled Prime with ShippingEasy.
  • Changed how previous selections are applied to Amazon Prime orders. Now, a previous selection will not be applied to Amazon Seller Fulfilled Prime orders. Learn more about previous selections.
  • Updated text on the INTERNATIONAL SHIPMENT settings page. The word “truncate” has been replaced with “limit” when describing the option to limit the length of product descriptions. Learn more.
  • Updated the PRODUCTS page within STORES & ORDERS settings.
    • Changed the action that follows clicking the Import Products or Link Products buttons. Now, a spinner animation is shown to indicate that the action is being processed.
    • Added options for Amazon accounts.
      • Accounts not subscribed to Inventory Management will see the option to Display FBA available quantity. Clicking this will prompt the user to add Inventory Management to their subscription. It also enables the display of FBA inventory levels in the Products catalog. Learn more.
      • The Handling Time field has been added back to the page. This controls the fulfillment latency that ShippingEasy sends to Amazon. Learn more about Amazon handling time.
    • Resolved an error linking to Knowledge Base articles to learn about importing products. Now, the Learn more links in the ‘Link Products’ tooltip direct to the correct articles.
  • Resolved a problem allowing account access when a credit card cannot be charged for the monthly subscription fee. Now, a failed subscription charge will result in locking the account until a valid payment method is provided.
  • Resolved a problem creating USPS SCAN forms. Now, a shipment is only included on one USPS SCAN form.
  • Resolved a page display error when adding a new UPS account to ShippingEasy. Specifically when the Yes, I accept this agreement checkbox for the “Terms and Conditions” is not selected. Now, the page will show an error that the user needs to accept the terms and conditions to proceed.
  • Resolved a page display error when adding a manual order. Specifically when the suggested address correction contains an apostrophe character. Now, the Add Manual Order modal will display the address correction.
Customer Marketing:
  • Resolved an issue displaying statistics for Campaign results. Now, refreshing the CAMPAIGNS Results page will show the current open rates.

May 2, 2018

Shipping:
Inventory Management:
  • Resolved an error importing Products from Reverb into ShippingEasy. Specifically if the product listing has ended in Reverb. Now, only active listings in Reverb will be imported into ShippingEasy.
Customer Marketing:
  • Added new Campaign templates to the “Campaign Gallery”. These include more newsletter formats, 20% off sales, and holiday themed campaigns for Mother’s Day and Memorial Day. Learn about Campaign templates.
  • Updated Automated Campaign templates. Default text has been added to the top of the template. This text will be displayed as the preview in most email clients.
  • Added “Revenue Generated” tracking for some single-click Automated Campaigns: Abandoned Cart, First Time Buyer Coupon, Automated Coupon. This helps merchants see how much revenue their Campaigns are driving. Learn more about revenue tracking for Campaigns.
  • Resolved a problem seen on the Customer List page when the account has not subscribed to Customer Marketing. Specifically when a customer does not have an associated email address. Now, each unique customer will be listed on an individual line.

April 24, 2018

QuickBooks:
  • Updated the subscription price for the QuickBooks add-on. ShippingEasy is discontinuing support for the QuickBooks add-on. As such, subscribers will no longer be charged for this integration. Note, that current QuickBooks add-on subscribers will need to find a new solution before June 30, 2018. We recommend using Webgility Unify to import ShippingEasy data into QuickBooks. Learn more.
Shipping:
  • Updated STORES & ORDERS settings for Reverb. Specifically, the “Notifications” tab within store settings has been changed. The buyer notification options have been removed, as Reverb does not allow third parties to contact Reverb buyers. Instead, Reverb handles email communications between sellers and buyers. Learn more.
Customer Marketing:
  • Updated the AUTOMATED EMAILS page. Navigate to this page via MARKETING > AUTOMATED EMAILS.
    • Specifically, transactional and marketing emails have been divided into separate sections. These include:
      • Automated Campaigns to Build Customer Relationships: These campaigns inform customers about order status and general information. Amazon merchants can also request feedback and reviews.
      • Automated Campaigns to Drive Revenue: These campaigns aim to drive promotions and sales. Shopify merchants can also target customers who abandoned their cart.
    • Specifically, the “Trigger Based Coupon” and “First Time Buyer Coupon” campaigns have been added to the page. Previously, they were located in the template gallery. This change makes them easier to set up.
  • Updated the text in the default “First Time Buyer” Automated Campaign template.

April 17, 2018

Shipping:
  • Added integration support for Reverb. Reverb is an online marketplace for buying and selling music gear.
    • The integration features the ability to:
      • Download unshipped Reverb orders to ShippingEasy.
      • Update shipment data to Reverb once the order is shipped.
      • Manage Reverb product data and stock levels.
    • This integration does not support the ability to:
      • Send shipment notification emails to Reverb customers.
      • Send Customer Marketing emails to Reverb customers.

    Learn more:

Inventory Management:
    • Import Products from Reverb into the ShippingEasy Products catalog. Learn more.
    • Update inventory levels within ShippingEasy based on Product SKUs found in Reverb orders.
    • Update inventory levels within Reverb based on the stock levels in ShippingEasy. Learn more.Added Inventory Management support for Reverb integrations.

Updates:

Shipping:
  • Added a tooltip walkthrough for LuLaRoe retailers. The walkthrough is shown to LuLaRoe retailers who have not connected their BLESS account with ShippingEasy.The self-paced guide will show a LuLaRoe retailer how to:
    1. Integrate a BLESS account with ShippingEasy
    2. Optimize their store settings within ShippingEasy
    3. Start shipping with a single click

    LuLaRoe retailers who want to integrate their store can click here to get started now.

  • Updated how errors processing credit card payments are handled. Specifically when billing a transaction other than monthly subscription or USPS postage. Now, credit card issues will only lock the ShippingEasy account if the monthly subscription charge could not be processed.
  • Resolved an issue integrating Magento 2 stores. Specifically if the URL provided contains a trailing slash (/) character. Now, a training slash character at the end of a Magento 2 store URL will not interfere with integration. Learn how to integrate a Magento 2 account.
  • Replaced an incorrect link that is displayed when integrating an X-Cart store. Now, when a new X-Cart store is added, the correct knowledge base article link is provided. Learn how to integrate an X-Cart account.
Customer Marketing:
  • Updated the email sent to inactive Customer Marketing subscribers. Specifically the formula to calculate the average revenue from campaigns has been changed. Now, the average monthly revenue from campaigns is calculated as (total revenue from all campaign conversions for the month) divided by (total number of subscribers who sent a campaign during the month).

April 10, 2018

Customer Marketing:
  • Added a feature to track revenue generated by One-Time Campaigns. Revenue is tracked for scheduled Campaigns. The revenue for each scheduled Campaign is shown in two locations:
    • On the CAMPAIGNS page: within the table of Campaigns, the data is shown in the “Revenue Generated” column. Navigate to this page via MARKETING >> NEWSLETTERS & PROMOTIONS.
    • On the CAMPAIGNS Results page: a dollar amount is displayed above the text Revenue Generated. Navigate to this page via CAMPAIGNS >> click on a specific One-Time Campaign name.

    Learn more about setting up a One-Time Campaign.

Updates:

Shipping:
  • Resolved an issue handling an error message returned by Fulfillment by Amazon (FBA). Specifically when attempting to send an order to FBA via a Shipping Rule. Now, when the order cannot be fulfilled by FBA, it is sent back to the ShippingEasy ORDERS page. Learn how to create a Shipping Rule.
Inventory Management:
  • Updated the UPLOAD CSV: SUPPLIER IMPORT page. Now, the description next to the Supplier ID clarifies that this field must always be mapped. Learn more about Supplier ID.
  • Resolved an issue when merging two Product SKUs. Specifically when the Products have the same Supplier. Now, Products with the same Supplier can be merged. Learn more about merging Products.

April 3, 2018

Shipping:
  • Added a new variable for Email and Packing Slip Templates: Ship By Date. The variable is populated for Amazon and eBay orders. It can be found in the Template editor, among the “Shipment Variables” list. It can also be added into a template by inserting {{shipment.ship_by_date}}. Learn more about Email Template variablesandPacking Slip Template variables.
  • Added tooltip help to several SETTINGS pages.
    • On the SHIPMENT INSURANCE page: added (i) icons next to key features. Hovering over the icon expands a tooltip with more information on configuring shipment insurance settings.
    • On the QUICK SHIP: SAVED SELECTIONS page: added (i) icons next to the “Quick Ship” column header. Hovering over the icon expands a tooltip with more information on using Quick Ship.
  • Resolved a problem displaying error messages on Packing Slip Templates. Specifically when an invalid barcode format is used in the template. Now the error message indicates that the specified barcode format is incompatible with the in the order. Learn more about displaying barcodes on Packing Slips.
  • Resolved a typographic issue in an error message on the EDIT STORE SETTINGS page. Specifically when the Shipping Address is blank. Now the error message is grammatically correct.
Inventory Management:
  • Enhanced support of Inventory Management for Amazon Multi-Channel Fulfillment. Specifically, if an order is drop shipped (sent) to Amazon FBA for fulfillment. Now, the inventory for the order is changed from committed to uncommitted as soon as the order is sent to FBA. Previously, the inventory was uncommitted only after the order was marked as shipped within Amazon. Learn more about using ShippingEasy with Amazon.
  • Added a new permission for Inventory Management: Edit Stock Levels. This permission is only available for accounts that are subscribed to Inventory Management. The Edit Stock Levels permission allows the user to manually edit stock levels, and create, edit, receive, and close purchase orders. Without this permission, stock levels and purchase orders can only be viewed. By default, this permission is enabled on all users, for qualifying accounts. Learn more about user permissions.

March 27, 2018

Shipping:
  • Added ability to sort Custom Fields on the ORDERS page. This makes it easy to organize orders by a Custom Field value. Learn more.
Inventory Management:
  • Added a new homepage for Inventory Management. Specifically for accounts that have not added Inventory Management to their subscription. The homepage provides an overview of Inventory Management features. It also includes buttons to see a demo of the feature or add it to their subscription. Learn more about Inventory Management.
Customer Marketing:
  • Added milestone emails for Customer Marketing. These alert the ShippingEasy account owner to important Customer Marketing activities and data. Six emails may be sent:
    • Customer Marketing Weekly DigestSent to the merchant once a week to summarize their Customer Marketing activity. This will provide data on any of the features that are enabled and active, including: One-Time Campaigns, Automated Campaigns, Product Recommendations, Amazon Feedback & Product Reviews.
      • Campaigns data for the last week includes:
        • number of active campaigns
        • number of emails sent
        • open rates on emails
        • revenue generated from campaigns
      • Product Recommendations data for the last week includes:
        • number of products being actively recommended
        • number of emails sent that contained product recommendations
        • number of product recommendations clicked
        • revenue generated from product recommendations
      • Amazon Feedback & Product Reviews data for the last week includes:
        • number of Amazon orders
        • number of Amazon feedback emails sent
        • open rate on Amazon feedback emails
        • number of feedback received
    • Results for One-Time CampaignsSent to the merchant seven days after the One-Time Campaign emails are sent. Includes the number of emails sent, percentage of emails that were opened, and revenue generated from the campaign.
    • First sales conversion for One-Time CampaignSent to the merchant when the first sale is made from a One-Time Campaign. Includes the amount of revenue generated. Sent no more than once per campaign.
    • First sales conversion for Product RecommendationsSent to the merchant when the first sale is made from a customer who clicks on a Product Recommendations link. Includes the amount of revenue generated.
    • First email sent for Automated CampaignSent to the merchant when the first email is sent for an Automated Campaign. Sent no more than once per campaign.
    • Tips for inactive Customer Marketing subscribersSent to the merchant when no campaign emails were sent in the last 30 days. Sent no more than once a month, on the first of the month. Includes suggestions for using Customer Marketing to increase revenue.

Updates:

Shipping:
  • Added a new routing option for Shipping Rules: Drop Ship.
  • Added tooltip help to several pages.
    • On the SETTINGS > SHIPPING RULES page:
      • A tooltip walkthrough is featured on the CREATE SHIPPING RULE page. It automatically appears the first time the user visits the page. Then is available by clicking the (i) icon on subsequent visits to the page.
      • Added (i) icons next to key features on the EDIT SHIPPING RULE page. Hovering over the icon expands a tooltip with more information on configuring Shipping Rules.
    • On the REPORTS page: a tooltip walkthrough automatically appears the first time the user visits the page. Then is available by clicking the (i) icon on subsequent visits to the page.
  • Updated the image on the ShippingEasy login page at https://app.shippingeasy.com/login
Customer Marketing:
  • Added notifications for Amazon merchants who are setting up Amazon Automated Campaigns. Specifically if the Amazon store in ShippingEasy is configured with an @aol.com or @yahoo.com email address. Due to restrictions imposed by AOL and Yahoo, these email addresses are not supported for Amazon Automated Campaigns. The notifications walk the merchant through making updates in ShippingEasy and Amazon Seller Central. Learn more about setting up Amazon Automated Campaigns.

March 20, 2018

ConnectEasy:
  • Version 4.18.4 has been released for Mac and Windows. It contains the following fixes and features:
    • Resolved a rare issue some users had with SSL errors.
    • Added a feature to resolve rare print formatting issues by incorporating Adobe software.

    Learn how to update to the latest version of ConnectEasy.

Shipping:
  • Enhanced the feature that displays pending shipments and print jobs. As before, an orange icon appears on the SHIPMENTS tab (on the navigation bar) and next to the Ready to Print link (in the upper-right of every page). The orange icon displays a total count of shipments or labels on the relative page. Now, the technology that updates the count value has been improved for better efficiency and quicker updates.
  • Enhanced account security when a user login password is changed. Now, changing a login’s password will immediately expire and clear all current browser sessions. Anyone logged in as the user will need to log back in to resume using ShippingEasy.
  • Updated text related to Squarespace. The term “beta” has been removed from the name of the Squarespace integration. Learn more about integrating Squarespace.
  • Updated Shopify integration. Specifically regarding the processing of international orders. Now instead of the full country name, the two-character country code is used when importing the address. This will reduce errors mapping countries to orders.
  • Added tooltip help to several SETTINGS pages.
    • On the LABELS page: added (i) icons next to key features. Hovering over the icon expands a tooltip with more information on configuring label settings.
    • On the EMAIL TEMPLATES and PACKING SLIP TEMPLATES page: a tooltip walkthrough is featured on the NEW TEMPLATE page. It automatically appears the first time the user visits the page. Then is available by clicking the (i) icon on subsequent visits to the page.
  • Resolved an issue seen by Starter plan customers who have exceeded 50 shipments during their billing cycle. These accounts are locked until they are either upgraded or the next billing cycle begins. The message that appears to explain this access restriction has been restored on the SUBSCRIPTION & BILLING page. Learn more.
Inventory Management:
  • Resolved an issue importing Fulfillment by Amazon products. Now, a Product SKU will not be imported as an FBA Product SKU if it is marked as archived in it’s FBA listing. However, if it is currently sold as a non-FBA Product SKU, then it will still be imported from the merchant’s Amazon store.
Customer Marketing:
  • Resolved an issue sending Amazon Automated Campaign emails. Specifically when emailing a buyer who is also associated with a store type that does not allow marketing emails (such as ChannelAdvisor). Now, if the buyer has not opted out of marketing emails, Amazon Automated Campaigns will be sent per the buyer’s Amazon orders. Learn more about Amazon Automated Campaigns.

March 13, 2018

Shipping:
  • Added a tool that automatically applies a carrier selection to orders: previous selection. ShippingEasy learns from the carrier selections that are made when shipping. This knowledge is used to assign a carrier, service, and package type to future orders. Feature highlights include:
    • Previous selections are determined by matching new orders to past orders with the same destination (country) and products (SKU and quantity).
    • The ORDERS page features:
      • A thumbs up icon to indicate orders with a previous selection.
      • Previous selection data included in the “Saved Selections” column.
      • The option to ship orders with a previous selection from the ORDERS page.
    • The READY TO SHIP page will default to the previous selection, not the default Saved Selection.
    • A Saved Selection that is applied via a Shipping Rule will override the previous selection.
    • Previous selections can be manually overridden.

    Learn more about previous selections.

Updates:

Shipping:
  • Resolved an issue seen when shipping a batch of UPS international shipments. Specifically when Customs Duties Paid By is set to Recipient or Third Party. Now, both the Account Number for customs dutiesand Account Postal Code (customs duties) fields are available.
  • Resolved an issue seen when editing STORES & ORDERS settings. Specifically when selecting a Shipping Address for a store. Now, archived Store Addresses are not included in the Shipping Address drop-down list.
Inventory Management:
  • Resolved an issue seen on the SUPPLIERS page. Specifically when a Product SKU, which is assigned to a Supplier, is merged with another Product SKU, which is not assigned to a Supplier. Now, merging Product SKUs does not affect how the SUPPLIERS page loads.
Customer Marketing:
  • Added new Campaign templates to the Customer Management “Campaign Gallery” for Spring. These are available in the “Seasonal & Holiday” category. Learn how to use Campaign templates.
  • Updated a single-click Automated Campaign template: Abandoned Cart. The copy text has been changed slightly and “click here” has been changed to a prominent button.
  • Updated single-click Automated Campaign templates to include a Reset Template option. This change excludes most existing duplicated templates. The Reset Template option makes it easy to undo changes to built-in Automated Campaign templates.

March 6, 2018

Shipping:
  • Added support for choosing who pays customs duties and taxes for UPS international shipments. Options for individual shipments include Sender, Recipient, and Third Party.  When modifying a batch, only Sender and Recipient are available options. The default option is Recipient, the receiver of the shipment.
    • When selecting Recipient: there are optional fields for UPS account details. If account details are provided the account will be billed directly. Otherwise, the receiver will be required to pay in cash.
    • When selecting Third Party: the UPS account number and postal code are required. This information is used by UPS to bill the account directly.
    • When selecting Sender: the UPS account connected to ShippingEasy will be billed.
  • Updated STORES & ORDERS settings pages to remove placeholder text from the Ship from Postal Code field.
  • Resolved an issue setting up User permissions. Specifically when the User has been created, but not yet activated. Now, User permissions can be set by the Admin before the login has been activated.
  • Resolved a problem clearing cancelled WooCommerce orders. Now, WooCommerce orders will be cleared if the status uses either spelling: “cancelled” or “canceled”.
Inventory Management:
  • Added a link on the UPLOAD SUPPLIERS page to view a demo of how to upload Suppliers. Watch the video.
Customer Marketing:
  • Enhanced Amazon Automated Campaigns. Now, there is a Reset Template link under the template name. Clicking this link restores the edited template to the original form.
  • Resolved a display issue on the CAMPAIGN Results page. Now, all One-Time Campaign results can be viewed.

February 27, 2018

Customer Marketing:
  • Added support for Abandoned Cart single-click Automated Campaigns for Shopify stores.
    • Shopify merchants can send an automated message to a potential buyer, who began to checkout but never clicked the final “purchase” button in the shopping cart.
    • The email message includes a link to return the buyer directly back to their cart, along with a list of the products that were in the cart.
    • By default, the email is sent one hour after the buyer abandoned the cart.

    Shopify merchants with Customer Marketing can set it up by going to MARKETING >> AUTOMATED EMAILS>> toggle Abandoned Cart from Off to On. The email can be edited by clicking the cog icon.

Updates:

Shipping:
  • Updated subscriptions for LuLaRoe retailers. For more information, contact ShippingEasy’s Customer Success team via the support links in the top left corner of the app.
  • Updated content of emails sent to ShippingEasy subscribers for a better user experience.
  • Enhanced the READY TO PRINT page with a new “Retry Selected” button. This button can be used to retry Failed shipment labels. When clicked, all selected shipments are sent back to the READY TO SHIP page at the same time.
  • Updated tooltips.
    • Specifically in the STORES & ORDERS settings. Now, the tooltip is displayed when the mouse is pointed to the tooltip icon and is removed by moving the mouse away. If the tooltip contains a link, the popup will remain for a short period of time after the mouse is moved away. This allows time to click the link.
    • Specifically on the UPLOAD CSV FILE for Orders, STORE ADDRESSES, and USERS pages. Now, the style and format of the tooltips has been changed to match the app design.
  • Updated ShippingEasy’s database of USPS zip code to zone mappings. This ensures that the correct zone is displayed for domestic and military mail shipments.
Inventory Management:
  • Added support for uploading and downloading Suppliers via CSV file. Find these options by going to INVENTORY >> SUPPLIERS >> and clicking Upload Suppliers or Download Suppliers. Learn more:
  • Updated process to add Inventory Management to a subscription. The change reduces popup windows.
  • Resolved an issue displaying stock adjustments. Specifically when the adjustments were reverted by a subsequent action. Now, the stock adjustments more clearly show the direction of the stock movement.
  • Resolved an issue importing BigCommerce products. Specifically when there are no options or tags for some Product SKUs. Now, BigCommerce Product SKUs will import even if some have no options or tags.
Customer Marketing:
  • Update the CUSTOMER LIST page. The “Customer Status” filter has a new option: Abandoned Cart. Now, Shopify merchants can create One-Time Campaigns to target prospects who abandoned a cart. Learn more.
  • Updated Customer Marketing graphic.
  • Added support to duplicate Amazon single-click Automated Campaigns. Now, merchants can create multiple versions of the Amazon Seller Feedback Request and Amazon Product Review Request. This is particularly useful if the merchant sells through more than one Amazon store. Learn more.
  • Resolved a problem displaying the Open rate for a Campaign. Now, the Open rate will not be greater than 100%.
  • Resolved a problem editing the name of a Campaign. Now, the Campaign rules do not change after a name edit.
  • Resolved a display error on the Edit Campaign page for Amazon Automated Campaigns. Now, the email address shown in the warning is referenced from the Amazon store settings.

February 20, 2018

Shipping:
  • Added integration with the Bonanza marketplace. When a Bonaza account is integrated:
    • Order data will sync into ShippingEasy automatically.
    • Shipment tracking information will be sent back to the store.

    Learn more:

  • Added support for Amazon Multi-Channel Fulfillment. This allows merchants who are using Fulfillment by Amazon (FBA) to fulfill non-Amazon orders via ShippingEasy. ShippingEasy can send the non-Amazon orders to FBA. The status of the resulting shipment is then available on the SHIPMENT HISTORY page Learn more.
Inventory Management:
  • Added inventory support for Bonanza accounts. When Bonanza orders contain Product SKUs, the data will update Inventory levels in ShippingEasy. Note, ShippingEasy cannot update inventory levels back to the store because Bonanza does not require SKUs. Learn more.

Updates:

Shipping:
  • Redesigned the Store settings pages. Find these by navigating to SETTINGS >> STORES & ORDERS, then click Edit store settings. The single page layout has been broken into several tabs, including: Store Info, Branding, Products, Orders, Notifications.
  • Enhanced the process to change a login’s password. Now an email notification is sent after a user successfully changes their ShippingEasy password.
  • Enhanced the EVENT HISTORY page. Now, entries for cleared and cancelled orders are included. This makes it easy to see if an order was cleared because the:
    • Order status updated to shipped, cancelled, or unshippable in store.
    • User cleared the order using the Clear Orders action on the ORDERS page.
    • All order line items were refunded in store (limited to Shopify orders).
    • Order cleared via a configured Shipping Rule action in ShippingEasy.

    Learn more about Event History.

  • Enhanced support for UPS Mail Innovations shipments. Now ShippingEasy allows international UPS Mail Innovations shipments with more than one customs line item. This change was made because UPS Mail Innovations now supports multiple customs line items. Learn more.
  • Resolved an issue updating shipments to Walmart. Specifically when the order has been shipped once and duplicated. Now, ShippingEasy will not update Walmart when the shipment is duplicated.
  • Resolved a display issue on the LABELS page. Specifically when the Domestic USPS Label Option “Order Number” is selected. Now, the “Order Number” option is highlighted, with a blue outline, when it is selected.
  • Resolved a display issue on the SUBSCRIPTION & BILLING page. Specifically when detailing when an add-on was added to an account. Now that the time is not listed, the time zone is also not shown.
  • Resolved a problem on the PayPal Store settings page. Now, the “Filter Orders by Email” option is available.
Customer Marketing:
  • Updated the AMAZON SELLER FEEDBACK DASHBOARD page. Now, the Number of Orders no longer links to the ORDERS page. This change was made because the Number of Orders (from Amazon) usually does not match the number of orders (for the entire account) on the ORDERS page.
  • Resolved an issue on the AMAZON SELLER FEEDBACK DASHBOARD page. Now, cleared orders are not included in the order counts.
  • Resolved a display error on the CAMPAIGN Setup page for Amazon Single-Click Automated Campaigns. Now, the toggle option to select One-Time or Automated Campaign type has been removed.
  • Resolved a display error on the CAMPAIGN Results page for Amazon Single-Click Automated Campaigns. Now, the correct “From Address” is shown on the Results page.
  • Resolved an issue seen on the CAMPAIGNS page. Specifically when filtering by “Created Date”. Now, when the From Date is set to ‘today’, the page will display Campaigns created for that date.

February 13, 2018

Shipping:
  • Redesigned the SUBSCRIPTION & BILLING page. The changes make the page easier to use and provides more information about the account.
    • Find the page via the SETTINGS tab on the blue navigation bar. Then click SUBSCRIPTION & BILLING, from the ACCOUNT SETTINGS options.
    • The SUBSCRIPTION & BILLING page now includes three tabs:
      • Plan selection: features a plan summary, including monthly shipment and email counts. Also provides options to change subscription and add-ons.
      • Billing Information: provides information on current billing method and options to change it.
      • Invoices: features a new ability to download all past invoices, including those for insurance and email bundle purchases. Learn more.

Updates:

Shipping:
  • Enhanced the ShippingEasy API. Now it supports package dimensions, shipment label workflow status, and information about additional boxes on multi-box shipments. Learn more about the ShippingEasy API.
  • Improved the process to change a login’s password. This can be found by clicking the Logged in aslink in the top right corner of the account and select My Profile.
    • A button has been added to the MY PROFILE page: Change Password
    • Clicking the Change Password button opens a new CHANGE PASSWORD modal.
    • The current password must be provided before the password can be changed.
  • Enhanced store order updates. Now, ShippingEasy will automatically retry shipment notifications that are sent back to stores. Specifically when the original store order update failed.
  • Updated handling of Amazon Business Purchase Order (PO) numbers on USPS labels. Now, PO numbers longer than 50 characters are automatically truncated. Learn more.
  • Enhanced account registration. Specifically when selecting a store type to add to the account.
    • Additional store types have been added:
      • Agnes and Dora
      • dot dot smile
      • Piphany
    • Store names have been alphabetized.
  • Resolved an issue affecting UPS Mail Innovation shipments. Specifically when selecting an Endorsement on the READY TO SHIP page. Now, the default Endorsement is No Service Requested. When selected, the shipping label will be purchased with no endorsement.
Inventory Management:
  • Enhanced product inventory updates. Now, ShippingEasy will automatically retry inventory updates that are sent back to stores. Specifically when the original update failed.
  • Resolved an error message seen when uploading a CSV file of Product SKUs. Specifically when the file contains an existing SKU Alias for a Bundled Product. Now, an error message will not be displayed for these rows.
Customer Marketing:
  • Updated Amazon Single-Click Automated Campaigns.
    • Specifically the formatting of the email templates. Now, the headline text is centered in the email message that is sent to customers.
    • Specifically the “Built-in Rules”. Now, the rules will only check to see that the order came from an Amazon type store.
    • Specifically the Store condition. Now, each Amazon store connected to the account is included in the list of stores. This allows the merchant to target customers from one or all their Amazon stores.
  • Updated the AMAZON SELLER FEEDBACK DASHBOARD page. A store filter has been added. This enables merchants to view feedback data for specific Amazon stores.
  • Resolved issues seen on the CAMPAIGNS page.
    • Specifically when filtering by “Created Date”. Now, when the From Date is set to ‘today’, the page will display Campaigns created for that date.
    • Specifically when navigating to the page via the breadcrumbs on the CAMPAIGN RESULTS page. Now, the CAMPAIGNS page is displayed correctly.
  • Resolved issues seen on the AMAZON SELLER FEEDBACK DASHBOARD page.
    • Specifically when multiple Amazon stores are connected to the ShippingEasy account. Now, the order totals display correctly.
    • Specifically when displaying data in the “Buyer Feedback” section. Now, the column widths have been adjusted to optimize the display of the header controls.

February 6, 2018

Customer Marketing:

Updates:

Shipping:
  • Enhanced the Copy button (for API credentials) to display a “Copied!” tool tip when the text is successfully copied to the clipboard.
  • Changed the extent of the order download request that is made after integrating a store. Specifically for these store types: AmeriCommerce, BigCommerce, Channel Advisor, Etsy, Jane, Magento 2, Newegg, Paypal, Solid Commerce, Squarespace, Storenvy, Volusion, and Yahoo. Previously, orders from the last 3 days were downloaded. Now, orders from the last 14 days are downloaded upon integrating one of these stores.
  • Added option to display the Purchase Order (PO) number of Amazon Business orders on domestic shipping labels. The PO number will be displayed only if it is available for the order. The configuration of this option and position of the PO number on the label depends on the carrier:
    • For USPS and DHL Global Mail domestic shipping labels:
      • The PO number is automatically appended to the Order number on the shipping label.
      • The PO number will be shown on the upper-right of the label, above the recipient address.
    • For UPS and FedEx domestic shipping labels:
      • There are new Amazon PO options available on the LABEL settings page.
      • On UPS labels, the PO number will be seen at the bottom of the label.
      • On FedEx labels, the PO number will be seen below the recipient address.

    Learn more about configuring labels to display Amazon Purchase Order Numbers.

  • Updated the “Upload History” on the PRODUCT UPLOADS page. Now, only the past two weeks of files will be displayed in the list.
  • Corrected a typographic error seen during account registration.
  • Update the ShippingEasy Orders API. Now the [notes] attribute is included in the API’s query results.
Inventory Management:
  • Updated how inventory is committed once Inventory Management is added to the subscription. Now, inventory committed levels are updated based on all unshipped orders (on the ORDERS and READY TO SHIP pages) in the account. Learn more about Inventory Management.
  • Resolved an issue importing Products from eBay into ShippingEasy. Specifically when Variant SKUs are assigned to a parent Product in eBay. Now, the parent Product is not saved as an individual Product SKU. Rather, it is only created with Variant SKUs configured.
  • Resolved an issue updating inventory levels for Etsy products. Specifically when the Product has 40 or more variants. Now, ShippingEasy will update inventory levels in Etsy for Products with many variants.
Customer Marketing:
  • Resolved a data problem on the CAMPAIGN RESULTS page. Now, the correct number of opens and clicks is shown for any given Campaign.
  • Resolved a display error when setting up Automated Campaign rules. Now, archived stores are not shown in the “Store” condition list.

January 30, 2018

Shipping:
  • Added support for updating unshipped 3dcart and WooCommerce (REST) orders. Specifically when the recipient address data changes in store. Now, if the order is still on the ORDERS page in ShippingEasy, the new address data will be updated to the order. This is not available with the legacy WooCommerce integration. Learn more.
  • Added a new Packing Slip and Email Template variable: Amazon Purchase Order Number. This optional variable will display the Purchase Order on Amazon Business orders. This helps merchants meet Amazon compliance requirements for processing Amazon Business orders. If the variable is included in a Template, but the order does not have an Amazon Purchase Order Number, then the field will be blank. The variable can be added into Templates using the placeholder {{shipment.amazon_purchase_order_number}}.
  • Added a new User preference: Remember Filter Settings. By default this is enabled. The feature can be found under the Logged in as menu > My Profile. When the Remember Filter Settings field is toggled to:
    • Enable: ShippingEasy preserves the last filter settings on the ORDERS and SHIPMENT HISTORY pages.
    • Disable: ShippingEasy will reset the page filters each time the user navigates away from the ORDERS or SHIPMENT HISTORY pages.
  • Updated the Global Search order details page to display Shipsurance information. Now, if shipment insurance was purchased, the Insurance value is displayed. Clicking the insured value reveals details about the shipment’s insurance coverage. Click Make a claim with shipsurance to open the Shipsurance page for filing a claim.
  • Added buttons, to select pages, for copying values to the clipboard. This makes it easier to copy and paste information from ShippingEasy: ConnectEasy credentials, account API values, ShippingEasy API Store Keys.
  • Added new data to Shipping Reports: Alt. Order Number. This optional column can be added to custom reports. When enabled, it will display the Alternate Order Number for the shipment. If the order is from a store platform that does not support alternate order numbers, then the field will be blank. Learn more about customizing reports.
  • Resolved a problem with downloading eBay orders. Specifically when the orders are more than 30 days old. Now, unshipped orders up to 90 days old will be downloaded from eBay stores.
  • Resolved a display error on the SETTINGS page. Specifically when Sub Accounts are enabled on the account. Now, the link to the SUB ACCOUNT page is shown on the SETTINGS page. Learn more about Sub Accounts.
Customer Marketing:
  • Updated the Customer Marketing Template editor.
    • Specifically enhanced the URL editor. Now it is more clear that the URL field needs to be replaced with the store’s website URL.
    • Specifically changed the icon for the Insert Customer Variable menu. Now it is consistent with other Template editors in the app.

January 23, 2018

Shipping:

Updates:

Shipping:
  • USPS rates changed on January 21st. ShippingEasy updated all cached USPS rates. These changes are automatically reflected in ShippingEasy. Highlights from the rate change:
    • Postage rates increased for most USPS domestic and international shipments. Affected services include First-Class Mail, First-Class Package Service, Priority Mail, Priority Mail Express, Parcel Select Ground, Media Mail, and signature confirmation options. Learn more.
    • The requirements for USPS First-Class International Mail Large Envelope / Flats service have changed. Merchandise may no longer be sent in a Large Envelope / Flat via this service. ShippingEasy also provides a new, cost effective, option for shipping merchandise internationally. Learn more.
  • Updated support for Amazon Custom options. Now, unsupported attributes are not displayed in the order details.
Inventory Management:
  • Enhanced the option to “Send Inventory Updates to Store” on a Product SKU level. Now this can be turned On or Off via CSV uploads. Add a “Send Inventory Updates to Stores” column to the CSV file. Specify On or Off for each entry. If the row is left blank, no change will be made to the Product SKU. Learn more.
  • Added new data to the Inventory Status Report: Inventory Value. This displays the total value of the products that are currently in stock. Learn more about exporting reports.
  • Resolved a problem with setting the stock level for Product SKUs. Specifically when the “Import Products and Override Stock” option is selected and the inventory in the store platform is 0. Now, ShippingEasy will correctly update the Product SKUs’ stock levels when there is 0 stock level in store platform. Learn more.
Customer Marketing:
  • Updated handling of Customer marketing status. Specifically when Customers have been previously marked as Not Available for Marketing. If a later order arrives for that buyer from a platform that allows marketing, the status of the buyer is changed to Available for Marketing.
  • Resolved issues with changes to Customer marketing status.
    • Specifically when attempting to edit the marketing status. Now, the Customer name will not change when the marketing status is changed.
    • Specifically when attempting to edit the Customer name. Now, the Customer marketing status will not change when the name is changed.

January 16, 2018

Inventory Management:
  • Enhanced the PRODUCTS page for Inventory Management subscribers. Now, the stock columns can be sorted. Clicking the column header once will sort the rows in ascending order. Clicking the header a second time will sort the rows in descending order. This makes it easier for merchants to see stock levels at a glance.
    • All Inventory Management subscribers can sort the following columns: Stock, Available, Committed, Awaiting, Threshold.
    • When an account is configured to sync Fulfillment by Amazon shipments, other columns can be also sorted: FBA Available, Total Available, FBA Stock, Total Stock.
  • Added support for importing Products from Volusion. This makes it faster to populate the Products catalog with Volusion Products. Learn more.
Customer Marketing:
  • Added support for importing Products from Volusion. This makes it faster to populate Product Recommendations with Volusion Products. Learn more.

Updates:

Shipping:
  • Enhanced support for Amazon Custom. Now, custom options that are specified via a list (e.g color) are displayed in ShippingEasy.
  • Added the ability for non-owner Users to subscribe to Inventory Management or Customer Marketing via the pop up modals. Only Users with permission to “Access Settings & Events” can subscribe to these add-ons. Learn more about User permissions.
  • Updated the available filters for the Standard View on the ORDERS page. Now the “Custom Fields” filter is available on both the Standard and Advanced Views. Learn more about ORDERS page views.
  • Resolved a problem seen when using Global Search. Specifically when the search term includes a backslash ‘\’. Now, searches with backslash characters successfully return matching results. Learn more about Global Search.
  • Resolved an issue that prevented ChannelAdvisor shipments from being updated correctly. Specifically for shipments that use UPS Mail Innovations. Now, ShippingEasy sends the correct carrier information for these shipments. Learn more about using ChannelAdvisor with ShippingEasy.
  • Resolved a display error seen on the UPLOAD CSV FILE pages. Specifically when uploading CSV files containing more than 1,000 rows. Now the “Upload History” tab shows the number of rows uploaded as they are uploaded in real time.
Inventory Management:
  • Added support for specifying a Handling Time for Products. The Handling Time is the number of business days between receiving an order for a product and shipping the product. This can be set on a Product level, for any Product, or on a store level, only for Amazon stores. This allows ShippingEasy to update the Fulfillment Latency field within Amazon when sending inventory updates.
  • Added a new Inventory report: Products Committed by Date. This report shows the quantity of Products needed to meet the committed quantities for the specified date range. It can be exported on the REPORTS page, via the “Inventory Reports” menu. The following data fields are included in the report: Product Name, Current Stock, Committed by Date, Available by Date, Current Low Stock Threshold, Shortage by Date, Category.
  • Resolved an error seen on the ADD SUPPLIER page. Specifically when accessed via the Suppliersbreadcrumbs, then the Add Supplier button. Now, the page displays an empty form.
  • Resolved errors creating a new Purchase Order from the PRODUCTS page. After selecting a Product and clicking the Create Purchase Order button, an error was seen:
    • Specifically when the Product is assigned to multiple Suppliers and one of the Suppliers does not have a default address. Now, the CREATE PURCHASE ORDER page is loaded.
    • Specifically when a single Product is selected, but does not have a Supplier assigned. Now, an error message indicates that a Supplier must be assigned to the Product before creating a Purchase Order.
    • Specifically when navigating to the PRODUCTS page from the Product’s “Supplier” tab, via the Productsbreadcrumbs. Now, the CREATE PURCHASE ORDER page is loaded.
Customer Marketing:
  • Updated the text in the application. Now, all instances of “Customer Management” have been replaced with “Customer Marketing”.

January 9, 2018

Shipping:
  • Added integration support for Squarespace.
    • The integration features the ability to:
      • Download unshipped Squarespace orders to ShippingEasy.
      • Update shipment data to Squarespace once the order is shipped.
      • Update inventory levels within ShippingEasy based on Product SKUs found in Squarespace orders. Learn more about one-way inventory syncing.
    • Only stores on the Squarespace “Advanced Store” plan can integrate with ShippingEasy.
    • Squarespace currently uses a beta API. As such, an API key is needed. This can be obtained by contacting ShippingEasy’s Customer Success team. Find links in the top left corner of ShippingEasy.

    Learn more:

Updates:

Shipping:
  • Updated the POSTAGE AND CARRIERS page. Now the deprecated Endicia First Class account is no longer displayed. Learn more.
  • Enhanced system that processes CSV uploads. The result is faster orders, products, and customers uploads.
  • Changed the maximum characters allowed on USPS labels. Specifically for USPS international shipments using the PS Form 2976. Find out which services require the PS Form 2976. Address Lines 1 and 2 now allow a maximum of 47 characters. Learn more about character limits on USPS labels.
  • Enhanced WooCommerce REST integration. Specifically to better support workflows in which orders are moved from non-syncable to syncable states. Learn more about using WooCommerce with ShippingEasy.
  • Enhanced application security.
  • Resolved an issue seen when previewing Packing Slips. Specifically when the 8.5″x11″ portrait, with combined label, is configured to display Product Recommendations. Now, the Packing Slip preview matches the print output. Learn more about adding Product Recommendations to Packing Slips.
  • Resolved a problem on the POSTAGE AND CARRIERS page. Specifically regarding the Reconnect button for Endicia accounts. Now, clicking the Reconnect button opens a modal. The modal prompts the user for the Endicia Account Pass Phrase.
  • Resolved errors seen on the ADD PRODUCT CATEGORY page.
    • Specifically when the new Product Category has a name longer than 255 characters. Now, the page displays an error message when the Name field exceeds the limit.
    • Specifically when accessed via the Product Categories breadcrumbs, then the Add Category button. Now, the page displays an empty form.
  • Resolved a messaging error seen when registering a new ShippingEasy account. Specifically if the Endicia postage account could not be created. Now, the Congratulations modal indicates that setup of the postage account failed. Learn more.
  • Resolved issues seen when uploading a customer CSV file, on the UPLOAD CUSTOMERS page.
    • Specifically when the “Skip Address Verification” option is selected on the column mapping page. Now, each address included in the upload has the “Skip Address Verification” checkbox checked on the verification page.
    • Incorrect help text has been removed from the UPLOAD CUSTOMERS page.
Inventory Management:
  • Resolved a problem updating Volusion Product stock levels. Specifically when Volusion orders were shipping in a system other than ShippingEasy. Now, any inventory that was committed for these orders is released.
  • Resolved an error calculating the Total Wholesale Price. Specifically in the Complete Shipping Report and the Shipping Margin Report. Now, the Total Wholesale Price is calculated using the correct SKU quantity. Learn more about reports.
  • Resolved an error loading the SUPPLIERS page. Specifically when navigating to the SUPPLIERS page immediately after filtering the PRODUCTS page. Now, the SUPPLIERS page is displayed correctly.
  • Resolved an issue seen after emailing a Purchase Order. Now, once the Purchase Order email has been sent, the PURCHASE ORDER page will be displayed.
Customer Marketing:
  • Enhanced the Product Recommendations feature. Learn more.
    • Specifically when a Bundled Product is included in an order. Now, the component Products of the bundle will not be included in the Product Recommendations for that order.
    • Specifically when aliases exist for the Products included in an order. Now, those aliases will not be included in the Product Recommendations for that order.
  • Enhanced the Order Details on the ORDERS page. Specifically for orders that qualify for an Automated Campaign. Now, the Order Details will display the name of the Automated Campaign and the matching conditions. Learn more about Order Details.
  • Updated guidelines for billable email credits. Now, individual emails sent to a single buyer, from the CUSTOMER DETAILS page, no longer deduct one email credit. Learn how to send emails to individual buyers.
  • Updated modal that is displayed when adding Customer Marketing to the account’s subscription. If the user is not the account owner, an error message is displayed alongside an option to schedule a demo. Only the account owner can add Customer Marketing to the subscription. Learn more.
  • Updated the error messaging on the CUSTOMERS page. Specifically when attempting to send an email to more than a page worth of Customer entries. This action is not supported and was previously indicated by an error message in a modal. Now the error message is shown in a red box at the top of the page.
  • Resolved issues with data on the Campaign Results page. Now, all the totals are correctly calculated. Learn more about viewing Campaign results.
  • Resolved a display glitch on the CUSTOMERS page. Specifically when the “Order Date” filter is applied. Now the filter boxes are correctly displayed.
  • Resolved a display glitch on the GLOBAL RECOMMENDATIONS page. Specifically when viewed on Internet Explorer 11. Now, the selected Products are correctly displayed.