Shipping Rates are changing in 2017. Make sure you’re getting the LOWEST rates with our Guide. Get 2017 Guide

eCommerce Returns Process Flowchart

Share on FacebookTweet about this on TwitterShare on LinkedInEmail this to someone

Customer returns, from start to finish

With more than 60 percent of online shoppers making at least one online exchange or return each year*, returns are part of selling online. Unlike the physical returns process, where the shopper returns to the store and initiates the return or exchange, shipping is central to the online returns process. As with the popularity of free shipping on the front end, the majority of shoppers like free returns–or at least easy returns.  (*source: Practical Ecommerce)

A shipping platform can help automate your returns process given that it’s the system of record for your shipments and it integrates directly with your shipping carriers for return-label generation. The process below shows the basic steps for a return merchandise authorization- (RMA)-driven returns process:

Shipping Returns Flowchart

returns_processclick image to expand

Related Articles & Resources

download ecommerce shipping guide

This article is from The Definitive Guide to eCommerce Shipping

 

Try ShippingEasy FREE

Start Your FREE Trial
Request a Demo