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Easy, cheap insurance! CSV upgrades & holiday tips!
By Jack S., Dec 5, 2013

We can see our customers are enjoying a jump start to the holiday season! The orders and shipments processed through ShippingEasy have increased 5-fold in the last 10 days. Apologies for any inconvenience Massive Monday caused. Things should be noticeably faster now.

Please email our CEO directly anytime with issues or feedback – she is product obsessed: katie@shippingeasy.com

 

Though we are being more selective with any changes pre-Christmas, we did release some great new features overnight:

INSURANCE: Peace of mind – made simple!

  • Automatically determine whether to insure a package
  • Set it up once – tell the system when to trigger insurance automatically, saving you time and ensuring your preferences are applied regardless of who is doing your shipping

  • Domestic vs International – flexibility to set different rules based on where the package is headed
  • Specified Amount vs Order Total: you can assign a specified value to insure for all shipments OR set the insured value to be each specific Order Total
  • Qualified shipments: take it 1 step further and only include insurance IF the total value of the order exceeds a minimum value (eg ONLY insure my packages when the value is > $75).
  • HOW? Go to SETTINGS>>Shipment Settings>>Shipment Insurance
  • No more annoying $0.77 credit card fees – our insurance billing has moved to a periodic basis vs single transaction. Many of you mentioned how annoying it was to see multiple, small charges – poof, no more!

 

  • CSV – more options! Plus, kick off an upload while you visit another page or complete another task
    • Remove old mappings – list getting too long? previous versions no longer in use? Now you can Delete!
    • Rename – make your list more intuitive by renaming any saved mapping in your list
    • Upload process – you can now start an upload and we’ll alert you when it’s ready with an email. We verify every address DURING the upload process so it can take a little bit. So, we’ve introduced a Dashboard showcasing progress and the ability to navigate away from this page and do something else. We’ll also keep a list of your Upload history for future reference.

A few other small requests we’ve completed:

  • Confirmation emails: we have added some explanatory text to the Shipment Confirmation email to reassure your customers that it can sometimes take the carriers 24- 48 hours to make this information available.
  • Customer Comments: now available in the Order Details rollover for every order – both Orders page and Ready to Ship page.
  • Manual Orders, Paste & Parse: needs to work 100% of the time – we hear you! We’ve added a link so you can share hiccups which will allow us to extend the patterns we can match in no time. Share frequently so we can accelerate this tool’s usefulness.

 

HOLIDAY TIPS

  • Xmas Shipping Cut-off Dates: this handy holiday calendar makes it easy to see the last day to ship in order to make it by Christmas.
  • Gifts: hide prices – prefer to hide prices on your packing slips this time of year? Just remove this option in Settings>>Packing Slips. After the holidays, you can always add the option to “Display Item Price” back.

Please continue to send through your feedback and ideas. We are 100% committed to keeping our customers at the center of ShippingEasy product development.

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Jack S.

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