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Shipping Case Study: Dynamic Discs

case_headers_dynamic
Website:

www.dynamicdiscs.com

Industry:

Sport Equipment

Volume:

3,000/mo.

Sells On:

Amazon, eBay, Volusion

Carriers:

USPS, UPS

"ShippingEasy is the quickest and easiest way to efficiently manage online shipments. They have great customer service as well!"

We spoke to Clay at Dynamic Discs about ShippingEasy and this is what he had to say…

What do you love most about ShippingEasy?

Since we switched, here are the benefits that have made the biggest difference for us:

  • Savings: We are getting much better postage rates through Shipping Easy.
  • Customer service: We typically use the ShippingEasy chat feature to get help on demand. The representatives are always helpful and polite and resolve our issue every time.
  • Order management: Our ability to manage orders is 10 times better than it used to be. We now are able to ship more orders than we could in the past, and it helps us keep up with increasing business. We have gone from 40-50 shipments per day to 150-200 plus.
  • eCommerce store integration: We love that ShippingEasy talks with our online store by bringing in new orders and sending tracking numbers back to ShippingEasy and to our customers as soon as the label is printed. It not only automates a key process, it improves our overall customer experience significantly—not something we imagined a shipping platform would do!
  • Label refunds: It’s very easy to request a refund for a label that had the incorrect address on it or for an order that was cancelled by the customer.

What shipping solution did you use before ShippingEasy?

Before we switched to ShippingEasy, we were using one of our vendor’s default shipping management software packages. The process was cumbersome and not very user friendly. It also involved many unnecessary steps that added time to the processing of each shipment.

We knew there had to be a better way, so we went searching for solutions. ShippingEasy was one of the ones we investigated, and after watching a video about how it worked, we decided to sign up. We haven’t looked back since!

What is your favorite ShippingEasy feature?

Pretty much the whole package! Shipping Easy is the quickest and easiest software we’ve ever used and we highly recommend it. The customer service is top-notch, the software is fantastic, and the pricing is very reasonable. ShippingEasy is THE quickest and easiest way to efficiently manage online shipments. They have a great customer service department as well!

A little bit about Dynamic Discs…

Dynamic Discs specializes in disc golf discs and accessories as well as offers information on tournaments and disc golf events. For more information, visit their website.

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#93 Dynamic Discs #4

 

 

 

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